Job description About the role Putting the customer at the heart of what we do is paramount to our business. You will be working for one of the leading recycling & waste management providers in the UK, a part of one of the biggest paper manufactures in Europe. You will be leading our customer experience from the front facilitating customer requests, support and general enquiries from order booking to invoicing. The role provides an end-to-end experience for our customers, and you will champion this experience through knowledge, dedication and passion. As part of the role, you will also deal directly with contractors and 3rd party service providers. All of your customer and contractor interactions will be done through phone and email and you will be fully trained on our in-house bespoke systems and processes. We pride ourselves on providing a best in class service and we are looking for like-minded people who want to share in our journey. In addition to this as our Customer Services Associate you will be responsible for: • Achieving day-to-day operational targets as set by the Customer Services Manager and Team Leader, ensuring your daily workload is completed on time and accurately. • Follow up on customer interactions • Organise workflows to meet customer timeframes • Address customer questions about new and existing services and co-ordinate Saica Natur’s response accordingly through collaboration with Saica stakeholders and its sub-contractors • Work in close collaboration with National Account Managers to create a sense of team, ensuring NAC customer queries and requests are responded to quickly within the agreed customer SLAs • Undertake any other duties as requested by your line manager in accordance with the scope and the responsibilities of the role. To apply for this opportunity, you will need: • Proficient in all Microsoft packages • Excellent Verbal and written communication skills • Strong team player • Keen eye for detail and a willingness to learn about paper and waste material grades Job requirements You will enjoy working at Saica if you: Care: Are a team-player, support your colleagues and share your ideas It’s important that you want an inclusive workplace that promotes and values diversity Value: Have high standards, want to achieve good quality and great service Challenge: You are self-motivated to improve and achieve. You are open and transparent, tell it as it is. Specific skills or experience requirements will be shown in the job description. Company description Saica Group offers sustainable paper solutions for the manufacture of corrugated board and flexible packaging, promoting circularity in waste management. With more than 12,000 employees and a presence in 11 countries (Spain, France, Italy, Portugal, the United Kingdom, Ireland, Turkey, Luxembourg, the Netherlands, Poland, and the United States), Saica Group has four business lines: the production of recycled paper for corrugated cardboard (Saica Paper), waste management and environmental services (Saica Natur), the production of corrugated board packaging (Saica Pack), and flexible packaging (Saica Flex).