Chantecaille’s mission is to create luxurious botanical beauty with impact. For the past 25 years, the brand has been at the cutting-edge of some of the industry’s most exciting innovations in skincare and cosmetics, creating iconic products that are beloved worldwide. Founded by the mother-daughter team of Sylvie and Olivia Chantecaille in 1998, the brand is known around the world for its pioneering use of naturals in both skincare and makeup, as well as its give-back philanthropy program that supports conservation groups worldwide. Always cruelty-free, the products crafted by Chantecaille are the epitome of forward-thinking and created with a sustainable approach.
A Biersdorf prestige brand, Chantecaille’s global teams include some of the beauty industry’s best-in-class talent, from product formulation to creative direction, marketing and more. This role is for the Chantecaille counter in John Lewis - Liverpool, which a 'Single man managed counter.' The Counter Manager is responsible for ensuring the counter meets & exceeds goals set by the company. The counter manager is accountable for the smooth running of the store and being aware of and understanding sales, service and KPI expectations & goals.
CUSTOMER SERVICE AND PERFORMANCE
Achieve the targets set by the company as communicated by the North Retail Executive in respect of items per transaction/average £ sale and mix of business
Deliver the highest level of service to ensure every customer is provided with an excellent experience at the counter.
MAXIMISE SALES PERFORMANCE AND PRODUCTIVITY
Takes overall accountability in ensuring achievement of all business goals and sales & service targets.
Monitor and share competitor products, activity and results and discuss with your North Retail Executive
Seek new sales opportunities both inside and outside the store
Communicate regularly and effectively with the North Retail Executive keeping him/her informed of activities and working together to resolve difficulties.
Build collaborative relationships with the stores Management team.
Ensure the event is prepared in good time, this will enable stock, display, rotas, gifts etc to be organised.
Ensure feedback is given to the North Retail Executive /Head Office after the event
STOCK AND INVENTORY MANAGEMENT
Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day.
Monitor stock levels and key lines highlighting problems to the North Retail Executive agreeing on action to ensure there is adequate stock to achieve sales targets.
Actively participate in cleaning display units, tools and testers throughout the day.
Maintain a clean and organised work area. Clean as you go.
Maintain proper placement and condition of merchandise on counters, shelves, in stock rooms and in all holding areas.
Inform store management/North Retail Executive of any store maintenance or Health and safety issues, potential hazards, or accidents.
Ensure the store is merchandised to always comply with the Chantecaille image and standards.
Ensure problems concerning personal standards, hygiene and merchandising are followed up and prompt action is taken to address them liaising with the North Retail Executive to agree on actions.
Undertake specific tasks as given by the North Retail Executive including administrative paperwork.
Keep informed about products, company information and store information.
Attend and actively participate in training sessions provided by the company.
ADMINISTRATION
Meet all paperwork/report deadlines set by Head Office/North Retail Executive
Analyse business in advance to be aware of ‘challenging’ business areas, and ratify all activity with the North Retail Executive.
Maintain the Chantecaille hygiene and image at the counter by cleaning counters, tester stands and displays.