We're looking for a Soft Services / Help Desk Manager to join our Hinchingbrooke Treatment Centre team based in Hinchingbrooke, Huntingdon.
Location: Hinchingbrooke, Huntingdon – on-site working
Hours: 40 hours per week, Mon–Fri, 07:30–16:30 (1-hour unpaid lunch break) – some flexibility on hours available if desired, just let us know when you speak to us
We are unable to offer certificates of sponsorship to any candidates in this role.
What will you be responsible for?
As a Soft Services / Help Desk Manager, you'll be working within the FM team, supporting them in delivering high-quality soft services and efficient helpdesk operations to meet the needs of the Trust.
Your day to day will include:
* Managing and leading all Soft Services operations, including Portering, Domestic Cleaning, Pest Control, and Window Cleaning
* Ensuring helpdesk requests are managed in a timely manner and KPIs are met
* Liaising with the client (SPV) and the Trust to maintain service compliance and quality standards
* Supporting, training, and developing your team, covering staff shortages when required
* Producing reports and maintaining accurate records on service delivery and performance
What are we looking for?
This role of Soft Services / Help Desk Manager is great for you if:
* You have proven experience managing and leading a team in Soft Services
* You have knowledge of workplace Health & Safety legislation and compliance
* You are organised, professional, proactive, and able to interact effectively with staff at all levels
* You have strong communication and IT skills (Word, Excel, PowerPoint desirable)
* Flexible, adaptable, and committed to delivering excellent service in a healthcare environment
We're all about finding potential here at Kier, and transferrable skills are always welcome! So, even if you don't tick every box, please apply and we can have a chat.
Rewards and benefits
We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here .
Diversity and inclusion
Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here .
As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.
Due to the nature of this role, you will also be required to complete an Enhanced Disclosure and Barring Service Check (applicants with convictions will be treated on a case-by-case basis. We do not discriminate based on an applicant's conviction history or the details of any convictions disclosed to us). Some roles may also be subject to further pre-employment checks.
We look forward to seeing your application to #joinkier