* Focuses on adding value through evaluation of activities
* Aims for best practice to meet client contract terms
* Regularly measures client satisfaction and takes action
* Provide first stage crisis management -identifies when to seek senior help
* Owns day to day client management – planning and execution of plan with on message themes to follow
* Client daily point of contact for planning future activities
* Advanced presentation skills
* Understands principles of business development
* Expert in industry sector
* Positions Peregrine as strategic partner
* Proactively builds relationships with key opinion leaders
* Create website content
* Support when requited on media and/or messaging training
* Provides support on script writing and film project management as required.
* Incorporate digital strategy in client planners
* Confidently sell in digital services
* Have a solid understanding of SEO, SEM, LinkedIn campaigns, Google Ads, and PPC
* Complete campaign reporting
* Understand how Hubspot works
* Know who you can target on Linked In campaigns
Administrative/agency operations
* Ensure business objectives are met by managing team
* Ensure client accounts remain profitable
* Ambassador for company at internal and external events
* Welcomes accountability
* Record hours and expenses, promptly, accurately
* Time management on multiple accounts, using Monday.com
Client services
* The account lynchpin between NY/UK/Design/Digital
* Seen as the trusted advisor to client
* Provide client coaching in advance of media interviews
* In-depth knowledge of economic issues
* Manage client satisfaction – review and action
* In-depth understanding of client’s business and market
* Anticipates potential problems – finds solutions and communicates to client
* Prepare ahead of meetings
Account management and strategic thinking
* Responsible and accountable for financial aspects on accounts – compile billability stats for senior team to review
* Think creatively – generates profitability
* Identifies client objectives
* Provide high level counsel to client
* Spearhead new business efforts with support from Associate Director/Director
* Develop and deliver powerful presentations
* Convert new business into revenue
* Instil strong new business ethic in team
* Understands fundamentals of leadership and motivations and applies to team
* Conduct reviews – develop and retain staff
* Mentors line reports – provide guidance on content and client management
* Conduct resource and capacity planning
* Conduct interviews
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* New York, NY
* London, UK
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+44 20 3178 6868
19-20 Great Sutton St
London EC1V 0DR
+1 917 970 8842
The Chrysler Building
New York NY 10174
J-18808-Ljbffr