Job Description
* SeniorSystem Engineer - NEC
* Bristol - Onsite 2/3 days a week
* 4 month contract
* Inside of IR35
* £400 per day
We're looking for a highly skilled Senior Application Support Officer to join our IT Operations team and take a leading role in delivering specialist project work for our Revenues and Benefits service. This is an exciting opportunity for an experienced applications support professional with strong technical knowledge and hands-on experience with NEC Revenues & Benefits and NEC EDM (formerly Info@Work).
You'll provide day-to-day supervision to a team of Application Support Officers while also serving as the technical lead on the implementation of several key NEC EDM modules-helping us modernise and streamline how the Revenues & Benefits service operates.
What You'll Be DoingLead Specialist NEC Systems Work
* Support the Revenues & Benefits team with project delivery, system optimisation, and new module implementations.
* Act as the technical expert for:
o NEC EDM (Info@Work)
o NEC Revenues & Benefits, including back-end administration
* Oversee the implementation of the following NEC EDM modules:
o Data Integration Hub
o Email Connect
o Document Bundling
Core Application Support Responsibilities
* Manage and support the day-to-day running of the Council's IT applications, ensuring service levels are met and continuously improved.
* Lead and support a team of up to 10 Application Support Officers, promoting best practice and excellent customer service.
* Provide occasional out-of-hours support for technical processes or system upgrades.
Essential Technical Expertise
* Extensive knowledge of NEC EDM / Info@Work, including module configuration and back-end administration.
* Strong experience with NEC Revenues & Benefits, particularly its administration functions.
* Previous experience leading and delivering application module implementations, including:
o Work planning and scoping
o Liaising with business users
o Configuring back-end parameters
o Managing and conducting testing cycles
If you are available and interested, please apply today!
Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.