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Community engagement officer - south yorkshire

Birmingham (West Midlands)
Permanent
Netcom Training
Community engagement officer
€35,000 a year
Posted: 2 January
Offer description

Job Description: What You’ll Be Doing


Community Engagement & Outreach

* Engage proactively with diverse communities, including those facing digital exclusion.
* Build strong partnerships with job centres, community organisations, charities, colleges, universities, training providers, and employers.
* Represent the organisation at community events, career fairs, employer forums, and local initiatives.
* Deliver tailored outreach across neighbourhoods, faith groups, community centres, and employment support organisations.


Learner Attraction & Support

* Recruit learners onto Government Funded IT / Tech and Digital Skills short courses.
* Provide clear supportive advice on course options, eligibility, funding, and career pathways.
* Maintain regular communication with referral partners to encourage learner sign‑ups.
* Organise and deliver information sessions, webinars, and engagement events.


Marketing & Communications

* Work with the marketing team to deliver targeted local campaigns.
* Distribute digital promotional materials and use social media, email, and local advertising to increase visibility.
* Promote the organisation’s strengths to support employer attraction and strategic positioning.


Data, Reporting & Continuous Improvement

* Track outreach activity, learner enquiries, and engagement metrics using internal systems such as Magn8.
* Maintain an accurate CRM of partners and industry contacts.
* Report on progress toward closing the digital skills gap in your region.
* Provide insights to optimise recruitment and engagement strategies.


What You’ll Bring


Experience

* Community engagement, outreach, digital inclusion, or learner recruitment experience.
* Proven ability to build relationships with community groups, education providers, employment organisations, and employers.
* Experience delivering presentations, hosting information sessions, or supporting events.
* Experience tracking outreach activity and reporting outcomes.
* Knowledge of safeguarding and data protection in learner engagement.


Knowledge & Understanding

* Awareness of the barriers to digital participation and progression, particularly in diverse or disadvantaged communities.
* Knowledge of local areas within South Yorkshire for outreach.
* Strong digital literacy, including CRM systems, email marketing tools, and social media.
* Understanding of government‑funded training programmes and local skills priorities.
* Familiarity with regional socio‑economic factors affecting learning and employment.


Behaviours & Attributes

* A natural communicator who can inspire and engage diverse audiences.
* Highly organised, target‑driven, and able to manage multiple priorities.
* Passionate about education, digital inclusion, and social mobility.
* Proactive, self‑motivated, and collaborative.
* Willingness to travel across the region and support occasional evening / weekend events.


Other Requirements

* Clean UK driving licence and access to your own vehicle.
* Flexibility to travel for work‑related purposes.


Benefits

* £300 monthly car allowance
* Mileage allowance
* Flexible working hours
* Professional development & CPD opportunities
* Option to purchase additional annual leave
* Company pension
* Cycle to Work scheme
* Employee discounts
* Paid volunteer time
* Private medical insurance
* Birthday off


Safeguarding & Inclusion

We are committed to safer recruitment and promoting equality, diversity, and inclusion. All offers are subject to appropriate checks.

Job Type: Full-time

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