Overview
Our client is a market leader for Food processing and Packaging equipment.
Responsibilities
* Be first point of call for incoming service calls
* Ensures all calls to the department are answered within a timely manner
* Regularly updates customers on all ongoing issues
* Recognises the urgency of each service request
* Work with customers to schedule service calls and follow up
* Ensures efficient planning of engineers and workloads
* Communicates the correct information to Engineers to assist with their daily work
* Ensure that all service issues are logged and raised with the relevant department
* Keeps track of all service jobs and ensures Engineers reports are sent in daily
* Be proactive when engineers are in need of support
* Appropriately balance workloads and time off for each Technician
* Prepare service billing for time and expenses for all billable service
* Ensures all Service jobs are logged and billed where appropriate
* Work with customers to schedule service calls and follow up
* Work with the Regional Service Managers for the planning of service jobs
* Arrange and plan all transport for machine deliveries, working with the Installation manager to ensure all deliveries are scheduled on time.
* Additional duties as needed and assigned
Essential Requirements
* Experience of Scheduling engineers
* Ability to prioritise and manage workload efficiently
* Demonstrate actions in a customer centric manner
* Excellent telephone manner
* Demonstrating an understanding of the equipment
* Able to make good decisions under pressure
Desirable Qualifications/Skills
Ability to understand technical aspects of the role therefore previous experience working with food manufacturing/packaging equipment is advantageous
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