Scheme Manager - Homeownership
We have an exciting and rewarding opportunity for a Scheme Manager to join our Homeownership team. Using your customer service skills and ability to think on your feet, you'll play a key role in identifying areas of risk, reporting them promptly, and monitoring them closely. This role involves communicating with customers and coordinating contractor workloads. We seek someone with recent experience in a similar role demonstrating exceptional customer service.
Key Responsibilities:
1. Encourage residents to maintain their well-being and independence through tailored housing support services.
2. Provide administrative support, including producing letters/notices, recording data, raising purchase orders, managing invoices, and supporting resales.
3. Communicate confidently with customers face-to-face and via telephone regarding queries and complaints, offering advice and guidance.
4. Supervise contractors and oversee works to maximize service delivery.
5. Ensure compliance with legislative and regulatory housing service requirements.
Experience and Skills:
* Experience working with older people in a support capacity, understanding their key needs and services.
* Experience with resident involvement and customer participation activities.
* Ability to organize and prioritize multiple workloads effectively.
* Excellent communication and customer care skills.
* Ability to handle confidential and sensitive information appropriately.
* A full valid driving license and access to a vehicle, as travel to other sites may be required.
About Sanctuary Housing:
Sanctuary Housing is one of the UK's leading social landlords, providing around 70,000 homes across England. We offer quality, affordable homes in thriving communities. As a not-for-profit, surplus funds are reinvested into local communities.
We value diversity and inclusion, encouraging applications from all backgrounds. We are committed to making adjustments during the application process to support candidates with disabilities and are a Disability Confident employer. A basic Disclosure and Barring Service check will be required for successful applicants, which we will pay for.
Employee Benefits:
* 25 days annual leave (rising to 30 days) plus public holidays.
* Pension scheme with employer contributions.
* Life Assurance.
* Employee Advice Service including counselling.
* Cycle to Work scheme.
* Voluntary health plans.
* Employee discounts.
* Wellbeing support and tools.
* Employee recognition scheme.
Salary: £24,866 per annum, rising to £25,635 after 12 months, based on 37.5 hours/week. The full-time equivalent salary is £26,643, rising to £27,467 after 12 months, subject to performance.
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