Job Description
We’re working with a global client to find an experienced Lead UX Researcher for a high-impact discovery project focused on improving the client experience during complex product implementations.
* Start: Immediate
* Duration: 6 months
* Rate: £450-£475 per day Inside IR35
* Location: Bristol (hybrid, 3 days per week in-office)
This is a strategic role where you will investigate how clients experience a 9–12 month implementation process, mapping service touchpoints, identifying pain points, and uncovering opportunities to improve both client satisfaction and internal delivery.
Key Responsibilities:
* Lead user research into the end-to-end client implementation journey
* Conduct stakeholder interviews and facilitate cross-functional workshops
* Develop service blueprints, journey maps, and ecosystem maps
* Deliver clear, strategic insights and recommendations to senior stakeholders
* Work independently with minimal supervision and take ownership of research direction
About you:
1. Minimum 6–7 years’ experience in UX research, with significant B2B exposure
2. Background in service design or UX research for service design projects
3. Comfortable workin...