About the role
As a Team Leader within one of our Waitrose shops, you'll help our difference be felt by our customers on every visit, providing partner-led service and a passion for food that our competitors can't match — passionate Partners serving food lovers.
Your drive to go the extra mile to help both customers and Partners will positively influence the impression our customers have of the Waitrose brand, encouraging their trust and loyalty for a lifetime. Simultaneously, you'll help to maximize sales and profit.
Due to working time regulations, applicants must be 18 years or over to apply.
Key Responsibilities
Alongside delivering excellent service to our customers, your role involves various shop-keeping tasks to ensure efficient and productive operations. Responsibilities include:
* Supporting the shop's management team with managerial tasks and collaborating across departments to meet customer demand.
* Ensuring Partners operate in a safe and legal manner.
* Fulfilling online customer orders for delivery.
* Stock replenishment — keeping shelves full and products correctly positioned for customers.
* Supporting the wider shop team with checkout support, managing Click & Collect orders, fulfilling on-demand customer orders, and more.
* Proactively driving the shop's commercial performance and suggesting continuous improvements.
* Reducing wastage through product due diligence and markdowns for items nearing their sell-by dates.
* Maintaining a safe and tidy working environment with general shopkeeping tasks.
Essential skills/experience you'll need
* Strong leadership and people skills.
* Understanding of retail operations and commercial success strategies.
* Experience in a customer-facing role.
* Good stakeholder management skills, especially when working with third parties and the wider Partnership.
Desirable skills/experience you may have
* Duty Manager Training (Internal Partners only).
About The Partnership
We’re the largest employee-owned business in the UK, home to John Lewis and Waitrose. We’re not just employees — we’re Partners, committed to building a happier world. As we look to the future, there’s never been a more exciting time to join us.
We focus on retail excellence, innovation, and diversification. We are committed to offering competitive prices, quality, and service in John Lewis and passionate food service in Waitrose.
As Partners, we share ownership and responsibility, contributing to our success through our voices, working together through good and challenging times, and treating everyone with kindness and respect.
We foster an inclusive environment where everyone can be themselves and thrive, growing individually and collectively.
As Partners, we make all the difference — and we own it.
Important points to note:
Some roles may require pre-employment vetting, including DBS checks. If applicable, you'll be informed and provided with details during recruitment. We encourage prompt completion of any vetting documents to avoid delays. DBS checks will be conducted by a registered third-party body, and financial probity checks may also be necessary for some roles.
We recommend applying early, as vacancies may close if we receive a high volume of applications.
We support flexible working arrangements, including flexible or compressed hours, job sharing, or shorter contracts, where possible. Please discuss your preferences with the hiring manager during your interview.
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