As Senior Community Health Navigator, you'll play a pivotal role in supporting adults across BSW (BaNES, Swindon & Wiltshire), leading and coordinating the day-to-day operations of the Community Health Navigator and Administration team. Based at The Orbital in Swindon, you'll provide clear, supportive line management, overseeing workload allocation, performance, absence management, one-to-ones, appraisals and training - ensuring the team delivers high-quality, timely support. This is a fast-paced, people-focused role suited to someone highly organised, proactive and confident in their communication. You'll work closely with clients and stakeholders, handling sensitive and confidential information with care, empathy and professionalism, while recognising when to collaborate with the wider multidisciplinary team. If you enjoy responsibility, value teamwork and want to make a real impact on community health services, this could be the perfect next step for you.
What You’ll Be Doing
* Oversee the day-to-day management of the Adult Administrator and Community Health Navigator SPA workforce, ensuring effective rotas are in place and adapted as needed to maintain full service cover
* Work in line with guidelines and protocols, collaborating closely with clinical colleagues to support safe and effective service delivery
* Develop, review and maintain robust processes for the adult administration function to support operational efficiency
* Lead on the recruitment of administration staff, including shortlisting, interviewing, induction and ongoing training
* Maintain oversight of HealthRoster, ensuring accurate completion and booking of bank shifts where required
* Manage telephony performance, referral management and scheduling of clinical appointments on SystmOne, ensuring patients are seen within contracted waiting times
* Provide direct line management to the administration team in line with HR policies, including one-to-ones, appraisals, performance management and staff development
* Ensure clear, timely communication across the administration team and maintain strong working relationships with clinicians and managers
* Contribute to BSW Adult SPA team meetings, Datix investigations and the embedding of learning into team processes
* Prepare and summarise data to support reporting and service improvement
* Act as a friendly, professional first point of contact for service users, handling sensitive and confidential information with empathy and discretion
* Work flexibly and provide cover for colleagues when required, undertaking additional duties as delegated by the line manager
Qualifications
* GCSE (A-C) or equivalent in Maths and English
* Supervisory or line management qualification or equivalent experience (e.g. NVQ Level 4)
* At least 2 years' administrative experience, including direct line management
* Strong IT skills, with working knowledge of Microsoft Office (Outlook, Word, Excel) and accurate keyboard skills
* Excellent communication, organisation and planning skills, with the ability to prioritise in a busy environment
* Ability to work effectively as part of a team, using discretion and maintaining confidentiality, Experience within adult health or social care
* Knowledge of medical terminology and clinical systems/databases
* Experience of minute taking and wider office procedures
Benefits
* A salary of £27,674 - £30,557 with access to our group pension
* Free tea, coffee and milk at your base location
* Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
* Access to your wages as you earn them to help cover life's emergencies and avoid overdraft fees or high interest rates
* Online and face-to-face help with your mental and physical wellbeing - from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well as career coaching and counselling
* Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our 'Outstanding' learning and development team, The Learning Enterprise
* An open, just culture where you're encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care - backed up by at least £100,000 of ringfenced innovation funding each year
We are a Disability Confident Committed company and are committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team.
Safeguarding and protecting children, young people, and vulnerable adults is a top priority. We have policies and procedures in place to promote safeguarding and safer working practices, and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
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