Overview
We are excited to offer you the opportunity to join our expanding Technology Business Unit as Level 2 IT Engineer.
What You'll Be Doing
As a 2nd Line Support Engineer, you will handle escalations from 1st Line Support and consult 3rd Line Support for complex issues. You will provide advanced technical support for internal and external clients using our Evolve product, mentor 1st Line Engineers, and manage relationships with third‑party suppliers.
Responsibilities
* You will be an active member in the Solus Service Desk team, sharing and learning with others across the team.
* You will provide advanced troubleshooting and problem‑solving skills across several areas of IT.
* You'll prioritise tickets, balance call handling with ticket resolution, and ensure efficient incident and service request management.
* Responsible for the installation, configuration and ongoing support of IT systems and projects covering a range of areas.
* Provide on‑call support based on a shift rota, covering P1 incidents 24/7.
* Raise concerns, risks and cyber incidents to the IT leadership team.
* Follow internal documentation to ensure consistency.
* Responsible for escalating issues appropriately and work collaboratively to resolve incidents.
Qualifications
Who are Solus?
Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award‑winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair.
Why Join Solus?
* Competitive salary based on location, skills, experience, and qualifications.
* Bonus opportunity tied to your performance and the overall success of Solus.
* Company pension scheme with employer contributions.
* 33 days’ holiday (including bank holidays), with the option to buy or sell up to 5 days.
* Save money with up to 40% discount on Aviva products and other retailer discounts.
* Share in Aviva’s success through the Aviva Save As You Earn scheme.
* Supportive policies including parental and carer’s leave.
* Wellbeing focus with tools like Group Income Protection and 24/7 GP access.
At Solus, we value inclusivity and welcome all applicants. If you’re excited but don’t tick every box, we encourage you to apply—your unique skills might be just what we need.
We guarantee an interview for disabled applicants meeting the minimum criteria—just email us after applying to let us know.
Ready to join us? Apply online today, and our team will be in touch within 14 days.
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