Join to apply for the Growth Strategy Manager - Uber Direct, UK role at Uber
Join to apply for the Growth Strategy Manager - Uber Direct, UK role at Uber
About The Role
Uber Direct is our Delivery-as-a-service product which enables restaurants, grocers and retailers to unlock last mile delivery for their customers via their app or website by utilising our network of delivery partners.
About The Role
Uber Direct is our Delivery-as-a-service product which enables restaurants, grocers and retailers to unlock last mile delivery for their customers via their app or website by utilising our network of delivery partners.
As a Customer Success Manager I, you will be responsible for driving Direct long-term commercial relationships with grocery partners in the UK. You will collaborate with brands to help them grow their business sustainably whilst delivering the best experience to our users. This role calls for a combination of relationship management, business strategy, operational excellence and problem solving. You should be comfortable in an "all hands on deck" environment, love solving problems, thrive in a startup culture, and above all be passionate about our product and partners.
What You Will Do
* Build and maintain strong relationships with our merchants
* Act as primary owner of our merchants' health, monitor performance, and provide tangible recommendations to improve their customers' satisfaction (e.g. improving reliability, E2E time, user experience, etc.)
* Proactively engage with merchants to ensure their satisfaction and success
* Advocate for merchants' needs in product development and service improvements. Coordinate with internal teams (e.g., product, ops) to address customer concerns or issues.
* Identify potential issues before they escalate
* Monitor relevant merchants metrics and account health, product usage and adoption rates, customer goals and outcomes, etc.
* Conduct regular account reviews (e.g., Quarterly Business Reviews) in partnership with Account Managers
* Conduct presentations on product value and ROI to stakeholders
* Identify opportunities for account expansion and recommend growth best-practices
* Support the sales team in securing renewals and upgrades
Basic Qualifications
* 3+ years of customer or client facing experience ideally in account management, or consulting. Previous experience setting and achieving business targets
* Analytical skills: Comfortable with data analysis, excel, presenting findings and recommendations. Data driven decision making mentality and sound business judgment through strong analytical thinking.
* Commercial acumen: Understanding of how businesses and organizations work and how to navigate a partner's business
* Communication: Excellent communication skills and the ability to manage diverse stakeholders across businesses and levels.
* Project management: Able to create meticulously detailed execution plans for large-scale projects (eg. launching a new product, onboarding a major enterprise) and then deliver them to plan regardless of any surprises or ambiguity along the way
* Stakeholder management: Experience working with cross-functional stakeholders, e.g., commercial, analytics, technical, legal teams
* Highly autonomous, self-starter, comfortable with ambiguity: Able to come up with new ideas and execute them autonomously
Preferred Qualifications
* Knowledge of Last Mile Delivery space
* SQL experience
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Business Development and Sales
* Industries
Internet Marketplace Platforms
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