Responsibilities:
* Frontline Support: Conduct initial interviews with individuals presenting housing-related issues, in person or remotely.
* Case Monitoring: Track and update homelessness prevention/relief cases, ensuring assessments and documentation are completed promptly.
* Temporary Accommodation Management: Maintain accurate records of temporary accommodation occupancy, update systems (e.g., Abritas), and liaise with providers to avoid delays.
* Administrative Tasks: Prepare essential paperwork such as occupation agreements, risk assessments, and notices to quit.
* Financial Liaison: Work with internal teams (e.g., Sundry Debtors) regarding invoices and repayments for temporary accommodation.
* Benefits Coordination: Hold weekly meetings with Housing Benefit teams to resolve outstanding documentation and ensure claims are processed.
* Reporting: Provide monthly data on temporary accommodation placements, including household numbers and nights stayed.
* On-Site Support: Assist with signing up tenants, compiling inventories, and explaining tenancy conditions.
* Meeting Support: Attend and assist with meetings (e.g., Joint Referral Panel), including preparation and note-taking.
* In the absence of other clerical staff undertake administrative tasks such as copying docs, attaching documents to Abritas Housing System, preparation of duty rota etc
The Experience You Will Bring:
* Strong communications are an essential for this post
* Experience of working in a housing advisory & homelessness service
* Experience of Abritas (Civica) Housing modules is preferable
* Good knowledge and experience of using databases to record and monitor information
* Able to accurately complete various forms relating to the recording of statistical information