Your new company This dynamic and collaborative organisation was formed through the merger of leading accountancy and advisory practices across the UK and Ireland. With over 2,500 professionals working across regional offices, they deliver trusted, locally forged advice to SMEs while fostering a culture of innovation and professional growth. Their Cardiff office offers a hybrid working model, a supportive team environment, and a commitment to employee development through tailored career pathways and specialism support. Your new role As Credit Controller, you'll play a vital role in managing client credit accounts, ensuring timely collections, and minimising financial risk. You'll work closely with customers and internal teams to maintain accurate records and resolve payment issues efficiently.Your responsibilities will include: Maintaining accurate customer account records Chasing outstanding debts via phone, email, and letter Negotiating payment plans with customers in financial difficulty Escalating overdue accounts to legal teams when necessary Allocating and reconciling payments to ensure accuracy Investigating and resolving payment discrepancies and queries Preparing reports on overdue accounts, bad debts, and cash flow Providing insights on payment trends and credit risk Collaborating with stakeholders to resolve credit-related issues Supporting smooth billing and invoicing processes Ensuring compliance with credit p...