Job Overview
Providing a comprehensive parts sales, advice and support service to all customers promoting MAN parts sales both in the Branch and mobile.
Duties
Responsibilities:
To process any parts related enquires giving the correct identification and information required.
To promote MAN parts in compliance with customer upselling guidelines
To assist and develop parts sales with the objective of meeting Branch Parts Targets
To assist and maintain stock room duties.
Attend any training course as deemed necessary by the service manager
To ensure compliance and achievement of CSI and UTP targets
Ensure workstation and parts dept complies with 5S programme
To liaise with customers and assist with any queries, keeping up with progress
To maintain the Parts Department standards, adhere and uphold all ISO9002 requirements
To provide information, maintain records and carry out all duties in an accurate, efficient and timely manner.
To undertake such other tasks as may reasonably be required.
To enhance the image and reputation of the company whilst supporting its commercial interests.
To comply with good health and safety practice, all statutory requirements, company policies and standard procedures.
Requirements
Good analytical skills
Proactive approach in maintaining customer standards
Good telephone manner
Attention to detail
Problem solving skills
Organizational and administration skills
Required experience:
Experience in a similar role
Experience of truck, or related industry
Job Types: Full-time, Permanent
Pay: £24,420.00-£32,000.00 per year
Benefits:
Company pension
Free parking
On-site parking
Experience:
Commercial vehicle Parts : 2 years (preferred)
Work Location: In person