Job Description
Pertemps Network Group are delighted to be supporting a reputable and forward-thinking Housing Provider in the appointment of a highly experienced Maintenance Team Leader.This is a pivotal leadership role with full operational responsibility for responsive repairs, compliance, asset management, capital works delivery, contractor performance, and regulatory assurance. Reporting directly to an operational leader, this role combines technical expertise with strategic oversight and people management.Salary: £48,000 – £53,000 per annumFull Time | PermanentSector: Social Housing Location: LondonThe Opportunity This position offers the chance to take ownership of a comprehensive maintenance and asset management function, ensuring properties remain safe, compliant, and maintained to a high standard, while driving continuous service improvement and regulatory excellence.You will operate at both operational and strategic levels, ensuring compliance with statutory requirements, regulatory standards, and organisational KPIs.Key Responsibilities Strategic Asset Management & Maintenance Leadership
* Lead the delivery of the Asset Management Programme, ensuring effective lifecycle planning and long-term investment strategies.
* Oversee stock condition surveys and maintain accurate property data to inform capital planning.
* Develop and implement preventative maintenance strategies to reduce reactive repairs.
* Drive value for money across maintenance contracts and service delivery.
* Ensure systems are in place to monitor and improve performance against regulatory consumer standards.
Responsive Repairs & Voids Management
* Oversee day-to-day maintenance operations and ensure works are completed within agreed SLAs.
* Undertake post-inspections of works exceeding £1,400 to ensure quality and compliance.
* Conduct void inspections and sign-off to minimise turnaround times and revenue loss.
* Act as escalation point for complex repairs cases.
* Participate in and manage the emergency out-of-hours escalation service.
Compliance & Building Safety Assurance Take full responsibility for statutory compliance across:
* Gas Safety (CP12 certification oversight)
* Fire Safety (FRA actions and remedial works)
* Electrical Safety (EICR compliance)
* Legionella monitoring and control
* Asbestos management plans
* Lift servicing and LOLER compliance
* Health & Safety legislation applicable to social housing
You will ensure robust audit trails, compliance tracking systems, and regulatory reporting mechanisms are maintained to inspection-ready standard.Capital Works & Contractor Management
* Lead refurbishment and improvement projects (internal and external domestic works).
* Manage external contractors on site, ensuring quality, safety, and adherence to specification.
* Oversee cyclical maintenance and major works programmes.
* Contribute to procurement exercises including tender preparation and contractor evaluation.
* Monitor contractor KPIs and implement performance management where required.
Disrepair, Complaints & Risk Management
* Manage and mitigate housing disrepair claims in collaboration with legal teams.
* Ensure all Stage 1 and Stage 2 complaints are investigated and responded to within target.
* Respond to Member enquiries professionally and within agreed timescales.
* Identify and manage operational risk within the maintenance function.
Financial & Performance Management
* Work alongside Senior Management in planning, managing, and monitoring the maintenance and asset management budget.
* Ensure accurate forecasting and cost control across programmes.
* Produce detailed KPI and performance reports for Board and senior leadership.
* Analyse data trends to identify service improvement opportunities.
Team Leadership & Stakeholder Engagement
* Direct line management of two Customer Service Officers within the maintenance team.
* Develop team capability and performance standards.
* Liaise effectively with tenants, contractors, Board members, and senior stakeholders
* Promote a strong customer-focused culture within the service.
Candidate ProfileWe are seeking a technically competent and commercially aware maintenance professional with:
* Extensive experience in social housing maintenance or asset management
* Strong working knowledge of statutory compliance frameworks
* Demonstrable experience managing contractors and capital works projects
* Experience handling disrepair claims and complex complaints
* Budget management and financial monitoring experience
* Strong data analysis and reporting capability
* Leadership experience within a property or maintenance environment
* Excellent communication and stakeholder management skills
Desirable
* Relevant qualification in Building Surveying, Construction, Property Management, or Asset Management
* NEBOSH / IOSH certification
* Knowledge of social housing regulatory standards and consumer standards
Why Apply? This is an opportunity to take full ownership of a critical housing function within a respected organisation. The successful candidate will play a central role in ensuring regulatory compliance, resident safety, financial control, and service excellence.If you are a driven maintenance professional ready to operate at leadership level within social housing, we would welcome your application.