This role of the Treatment Coordinator (TCO) is to ensure the Patient has a smooth and positive experience when visiting the Practice from when they enter, throughout treatment and aftercare. TCOs manage appointments, support with coordinating treatment plans, answer patient questions and support with related administration.
We have an opportunity for a TCO to work in our Curran Oral Surgery Practice, working 35 hours per week, Monday to Friday between the hours of 9.00am to 5.00pm.
Key responsibilities include:
* Communicating with Patients in a way that is understandable whilst addressing queries and concerns.
* Collaborating with Clinicians to develop and present Treatment Plans and delivering professional care.
* Discussing treatment costs and options.
* Managing appointments
* Providing emotional support and reassurance to patients who maybe anxious.
* Contributing to Practice growth by attracting new patients and promoting services.
* Administrative duties such a receptionist duties, managing patient records, following up on outstanding treatment.
* Providing chairside assistance when required.
Essential Criteria
* Qualified Dental Nurse and registered with the General Dental Council
Desirable Criteria
* Qualified in Sedation and/or Radiography.
* Experience in using an Intra Oral Scanner
Benefits include
* Paid indemnity insurance
* Paid GDC registration
* Employee Assistance Program
* 31 days annual leave
* Paid CPD subscription