Run the engine. Protect the platform. Lead from the front as Head of ISOC.
Intercity is looking for asenior operations leaderto head up ourIntegrated Network & Security Operations Centre (ISOC). This is a pivotal role for someone who understands howlarge-scale networks, managed services, and 24/7 operationsreally work and how security is embedded into resilient service delivery.
Youlllead both ourNetwork Operations Centre (NOC)andSecurity Operations Centre (SOC), ensuring our platforms areavailable, performant, and secure, while developing high-performing teams and driving continuous improvement.This role is ideal for anetwork or service operations leaderwith strong security knowledge, rather than a purely cyber-focused profile.
About the Role
As Head of ISOC, you will own the day-to-day operational performance ofIntercityscustomerscorenetworkand securityservices fromavailability and incident response to security detection and escalation.
We arelooking forsomeonewhocanpivotoursupport services fromreactive to proactive. Youwillbringinnovativeideasand automationthatwilltransform our serviceandenableour customers andchannel partnerstosee the benefits of theservice.
Youllsit close to the operational front line, leading teams through live incidents, service challenges, and growth, while shaping how our NOC and SOC evolve as the business scales.
As a Head of ISOC: Lead and develop NOC and SOC teams responsible for 24/7 service monitoring and response.
Develop, implement, andmaintainNOC processes, runbooks, escalation procedures, and best practice's
Ensure network performance, availability, and fault resolution remainindustry-leading.
Embed security operations as part ofoperational resilience, not a standalone function.
Act as senior incident commander during major outages or security events.
Drive operational maturity through tooling, automation, and process optimisation.
Have the vision to improve the service workingcloselywith the platform and product teams to enhance the service
Operational Leadership Lead, mentor, and grow high-performing network and security operations teams .
Build a culture of accountability, learning, and calm execution under pressure.
Ensureappropriate resourcing, shift coverage, and skills depth across 24/7 operations.
Have stronganalyticalandproblemsolvingabilitiesandbe able to interpretoperational metricsthathelpdrivedatabaseddecisions.
Network & Service Assurance Oversee network monitoring, fault management, and performance optimisation .
Ensure rapid detection, triage, and resolution of incidents across network and cloud platforms.
Own service KPIs including uptime, SLAs, MTTD, MTTR, and incident recurrence .
Security Operations (Embedded, Not Isolated) Oversee SOC detection, escalation, and response processes.
Ensure security tooling and workflows support operational outcomes and customer assurance.
Maintain effective incident response playbooks and escalation paths.
Incident & Crisis Management Act as escalation lead for high-impact incidents and service outages.
Coordinate cross-team response with engineering, vendors, and customer-facing teams.
Lead post-incident reviews focused on learning and prevention.
Strategy, Tooling & Continuous Improvement Align NOC and SOC strategy with wider business and service priorities.
Drive automation to reduce noise, manual effort, and response times.
Manage budgets, vendors, and technology roadmap for monitoring and security tooling.
Governance & Reporting Ensure compliance with internal controls, customer commitments, and regulatory standards.
Provide clear, meaningful operational reporting to senior leadership.
Work with the Customer Service team to develop clear and meaningful service reports for customers
What WereLooking For
This role suits a network-first operational leader who understands security as a core part of modern service delivery.
Experience 810+ years in network, infrastructure, or service operations .
At least 5 years in a senior operational leadership role .
Proven experience leading NOC teams, ideally alongside SOC or security operations.
Strong background in: Routing, switching, firewalls, VPNs, load balancers(Fortinet, Juniper,Cisco,ArubaandCheck Point
Enterprise and cloud networking(MicrosoftAzure)
Operational incident and crisis management
Solid understanding of SOC processes and tooling (SIEM, EDR, IDS/IPS), without being purely cyber-focused.Intercity utilises HALOPSA(ITSM),OpManager,NinijaOne(Monitoring),Security(Microsoft Sentinel)
Qualifications (Advantageous) Degree in Computer Science, Networking, IT, or similar.
ITILV4practitioner
Certifications such as CCNP, CISSP, CISM (or equivalent experience).
Skills & Strengths Operations-first mindset availability and reliability come first.
Calm, decisive leader during incidents and service-impacting events.
Metrics-driven, with a strong grasp of service KPIs and operational health.
Passionate about automation, tooling, and reducing operational noise .
Able to align technical operations with business priorities and customer outcomes.
What We Offer: 33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum of five days.
Annual pay reviews.
Holiday buy scheme.
All-company bonus scheme.
Death in service cover.
Employee assistance programme.
Company pension.
Active social calendar.
A strong focus on developing our people.
About The Company
Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference Intercity is a technology solutions partner that isnt all about tech. Its about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses.
Our vision is to be the best technology partner to work for and with we are really proud of our achievements so far: Customer Net Promoter Score of +92
Gold Award Investors in People Accreditation
Employer of the Year 2025 - British Business Excellence Award
Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance
We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. Were proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.
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