Head of profitability insights

Job reference 337760

Head of Profitability Insights

Competitive salary, plus £5,500 car allowance, healthcare, 18% annual bonus potential, 27.5 days annual leave plus bank holidays rising with service and a company pension scheme with highly competitive contribution rates.

Permanent, Full time. This is a hybrid role, with 2 days per week based in the Royal Mail London Farringdon office (EC1A 1AA).

Join a high impact Insights & Analytics team at the heart of a £7.8bn organisation.

We are driving cost efficiency and profitable growth across Royal Mail through exceptional data driven analysis. We are building a world class profitability analytics capability, and this role is crucial in driving this forward.

About the role

Reporting to the Director of Insights & Analytics, you will lead the finance analytics roadmap, prototype solutions in code, and champion the use of insight across Operations, Commercial, Pricing and the Executive Board.

You will lead a high performing team and be the single accountable owner of enterprise profitability insight.

Major responsibilities:

• Own enterprise profitability insight and ensure CCM is trusted as the authoritative source.
• Drive commercial impact by surfacing margin risks and opportunities early.
• Define and deliver a clear profitability analytics roadmap.
• Champion organisation‑wide use of profitability insight in decision making.
• Lead and develop a high performing, commercially curious team.
• Ensure data quality, governance and model integrity.
• Own activity‑based costing integration and evolution.
• Engage senior stakeholders and embed CCM in key decision forums.

About you

• Strong commercial and financial acumen with advanced analytical and modelling capability and a proven track record of owning complex financial models.
• Ability to translate complex data into clear, actionable insight and deliver compelling, board‑ready storytelling.
• Excellent stakeholder management skills, with the ability to influence senior leaders and drive strategic decisions.
• Advanced Excel skills, with experience in SQL and/or Python.
• Strong focus on data quality, governance and continuous improvement, with knowledge of activity‑based costing and cost to serve.
• Experience working in large, complex organisations.
• Professional qualification such as CIMA, ACA or ACCA is desirable.

Extra Benefits

• Family friendly support – enhanced maternity pay, paternity leave, adoption leave and shared parental leave.
• Supportive and generous company sick pay.
• Funded dental – manager eligibility for employer‑funded dental insurance.
• Health assessment – manager eligibility for employer‑funded health assessment every two years.
• Benefits account – access to personal benefits via My Bundle+ platform.
• Your wellbeing – 24/7 access to services and tools to help you get the most out of life.

*Available only to permanent employees.

We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we'd love to hear from you.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

For more information on Royal Mail Group and our values please see https://www.internationaldistributionsservices.com/en/about-us/.

Please note, this advert may close early if the appropriate number of applications has been reached.