Company Description Your Fairmont Journey Starts Here: Are you a someone with a passion for excellence and a flair for exceptional hospitality? Fairmont Udaipur Palace invites you to embark on an unforgettable journey of luxury and join our pre-opening team. Job Description Prime Function: · Assist the Executive Housekeeper in managing and directing all Housekeeping activities in the hotel to ensure that the highest levels of cleanliness and guest satisfaction & also maintaining high level of service and cleaning & maintenance standards in all areas of responsibilities. · To assign duties, inspect work, and investigate complaints regarding Housekeeping service and equipment and hence take corrective action. · Establish standards and procedures for the work of Housekeeping team and plan work schedules to ensure adequate service. · To direct and control the Housekeeping operations and staff of the Housekeeping department. · Any matter which may effect the interests of hotel should be brought to the attention of the Management. Key Responsibilities: Housekeeping Planning: · Assist the Executive Housekeeper to plan and coordinate the activities of housekeeping supervisors and the team. People Management: · Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service. · Maintain appropriate staffing levels in order to consistently provide excellent guest service. · Provide effective support to the team to enable them to provide a range of effective and efficient services. · Ensure that the team has been trained for all safety provisions. · Motivate and develop staff to ensure smooth functioning of the department and promote teamwork. · Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. Operational Management: · Inspect guest and public areas on a regular basis to ensure that the furnishings, facilities and equipments are clean and in a good condition. · Ensure to maintain appropriate grooming standards in hygiene, uniforms, appearance, posture and conduct of the Housekeeping personnel. · Assist in all inventories and ensure to coordinate the training programmes. · Coordinate all repairs & refurbishments. · Conduct follow-up to ensure that high standards of quality are maintained and that all procedures are adhered to. · Ensure to inspect the rooms on a regular basis. · Coordinate operations with Department coordinators, supervisors and other Departmental Managers to ensure operational readiness, efficiency in resource utilization, and the prompt delivery of services. · Coordinate the making of new uniforms and also maintain the records of condemn linen and uniforms. · Ensure that all records regarding uniforms are maintained. · Interact with guests and personnel of the hotel in an efficient and friendly manner. · Ensure that the highest standards of cleanliness, maintenance and safety are practiced in the Housekeeping department and in all other areas of the hotel. · To plan and organize the operations to effectively achieve and maintain the established standards of cleanliness in interiors, guest rooms, corridors, public areas and back of the house areas. Qualifications · Minimum 2 years of experience in a management level position in a luxury hotel. · Experience in luxury hotel/resort environment preferred. · Good command of English in both oral and written. · Working knowledge of Microsoft Office (Excel, Outlook, PowerPoint, Word) and Opera PMS. · High level of confidence and strong interpersonal skills to handles all levels of communication to colleagues and guests. · Able to resolve problems and make decisions confidently. · Uses sensitivity and discretion in supporting guests’ needs. · Leadership skills – collaborative, enabling, and entrepreneurial. · Career focused, wanting to grow and develop, self-motivated. · Good knowledge in HACCP. Additional Information Our commitment to Diversity & Inclusion : We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.