Customer Service – order to cash role. Key contacts include Customer Operation Planners, Commercial, Demand Planning, Finance, Transport Providers, Warehouses and Customers. To manage orders across key accounts, liaising with both internal and external customers/stakeholders, manage order fulfilment targets within KPI’s and be the first point of contact. To process and manage all customer orders – both manual and via SAP (S4HANA) in a timely manner Managing and updating key reports based on orders placed including liaising with warehouse and hauliers as required Compiling shortage reports and updating service levels Provide cover for all other customer accounts as required Provide support between sales and planning from both ends of the Supply Chain whilst continuing to develop the relationship between the two Liaising between customers and 3 rd party distributers Investigate improvements in processes and ways of working, assisting any implementations Investigate cost saving measures wherever possible Support any project initiatives for the UK & IE cluster Essential Administration Understanding of FMCG (SC would be a benefit) Relationship Management Proactive Attention to detail Personable Intermediate Microsoft Excel Desirable Experience in similar role or FMCG Company an advantage SAP S4HANA Knowledge Proof of ability to develop and maintain key relationships