Automation Specialist – IAG Cargo
Looking for a challenge in one of the world’s largest airfreight logistics organisations? At IAG Cargo we move things from antibiotics to rhinoceros, gold bullion to avocados and everything in between. In an era of digital screens and closed borders, we open the skies and fly the world to bring people the things they really need.
About The Role
The mission of the Digital team is to digitally transform and automate our business processes. As an Automation Specialist, you will play a key role in identifying, designing, and implementing automation solutions that streamline business processes and deliver measurable value. Working closely with business stakeholders and the Intelligent Automation Platform Owner, you will analyze current workflows, identify automation opportunities, and support the development and deployment of intelligent automation solutions across the organization.
What You’ll Do
* Collaborate with business units to understand and document current processes, pain points, and automation opportunities.
* Conduct end-to-end business analysis to define requirements for automation use cases.
* Design and document future‑state automated workflows using tools such as BPMN or process‑mapping software.
* Translate business requirements into functional specifications for automation developers.
* Support the development, testing, and deployment of automation solutions (e.g., RPA, low‑code platforms, AI/ML integrations).
* Monitor and measure the performance of deployed automations, ensuring continuous improvement and optimisation.
* Maintain clear documentation and knowledge sharing for all automation initiatives.
* Act as a liaison between business teams and technical teams to ensure alignment and successful delivery.
* Contribute to the automation backlog and help prioritise initiatives based on business value and feasibility.
* Stay up to date with trends in intelligent automation, process mining, and digital transformation.
What you’ll bring to IAG Cargo
* Strong analytical and problem‑solving skills with a focus on process improvement.
* Excellent communication and stakeholder engagement skills.
* Ability to translate complex business needs into clear technical requirements.
* Familiarity with automation tools (e.g., UiPath, Power Automate, Blue Prism, Automation Anywhere).
* Experience with process‑mapping and documentation tools (e.g., Visio).
* Understanding of RPA, low‑code/no‑code platforms, and AI/ML concepts.
* Detail‑oriented with strong organisational and time‑management skills.
* Collaborative mindset with the ability to work across teams and functions.
Skills and Experience
* Minimum 2 years of experience in business analysis, process improvement, or automation delivery.
* Proven experience in identifying and implementing business process automation solutions.
* Experience working in cross‑functional teams and managing multiple stakeholders.
* Exposure to logistics, supply‑chain, or operations environments is a plus.
We’ll Treat You Right
Wherever you work within IAG Cargo, you’ll play a part in helping us deliver what the world needs and join a diverse and inclusive business that’s making a difference.
As well as a competitive salary, bonus, we offer a range of benefits to support our colleagues, which include:
* A hybrid environment with 3 days a week in the office and two from home.
* From the day you join, you’ll get access to staff travel benefits including unlimited basic and premium standby tickets on British Airways and group airlines, plus up to 30 discounted ‘Hotline’ airfares per year.
* Flexible bank holiday policy – individuals not on shift can swap statutory public holidays with the days they choose to take off.
* All colleagues get access to LinkedIn Learning and Rosetta Stone language courses.
* For health and wellbeing we offer a free onsite gym facility, access to the UNMIND app, and a community of Mental Health First Aiders.
* Access to discounts on Apple, cinema tickets and loads of other perks through Perks at Work.
Equity, Diversity and Inclusion
Our recruitment procedures positively support our equity, diversity, and inclusion agenda. All candidates are considered strictly on their merits in relation to the criteria for the role, treated fairly and consistently, and have their individual needs responded to throughout the process.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Engineering and Information Technology
Industries
Transportation, Logistics, Supply Chain and Storage
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