CRM Campaign Manager - Contract
Day rate: £265 p/day
Contract length: 9 months with renewal
Start date: ASAP
Number of days in office: 3 days (Surrey, Greater London )
This is an exciting place to work, offering endless opportunities, great people, and a supportive environment. You’ll have the chance to be part of meaningful innovation that impacts millions of people worldwide. We’re looking for talented individuals to join us on this journey.
Throughout our history, we’ve taken on ambitious challenges and continuously strive to be the very best at what we do. This mindset drives our success and fuels our ambition to develop cutting-edge solutions that push the boundaries of what’s possible. Join us as we take on the next generation of challenges.
It’s the creativity and diversity of our people that makes this organisation truly innovative. Our teams are passionate about what they do, and we foster an open, collaborative environment where knowledge and expertise are shared. This is a place where you can work with talented colleagues and bring your ideas to life in solutions that shape the future.
Your Key Responsibilities
This role reports to the CRM Loyalty Marketing Lead and Customer Strategy Lead, supporting the planning and delivery of CRM campaigns across multiple European markets and languages.
* Plan, develop, and execute data-driven post-purchase and review-generation campaigns across email, push, in-app, and wider CRM channels.
* Support the strategy, build, and launch of new direct-to-consumer post-purchase campaigns across Europe, ensuring effective rollout and measurable impact.
* Collaborate with the Customer Strategy and Rewards team to deliver loyalty initiatives across CRM channels, driving sign-up and engagement.
* Work with the Reviews team to implement impactful review-generation campaigns that drive high-quality customer feedback across product categories.
* Partner cross-functionally with Data, Operations, Creative, Copy, Customer Strategy, Reviews, and Rewards teams to deliver campaigns on time and to a high standard.
* Optimise CRM channels and touchpoints across post-purchase journeys, working with internal teams and external agencies.
* Deliver personalised, insight-led campaigns and drive test-and-learn initiatives to improve customer loyalty and engagement.
* Collaborate with regional markets to ensure campaigns are executed effectively, with accurate tracking and reporting.
* Analyse and report on campaign performance, turning insights into actionable recommendations for continuous improvement.
What Does Success Look Like?
To succeed in this role, you will bring:
* At least 2 years’ experience in CRM and customer loyalty within a digital marketing environment.
* Proven experience building and implementing post-purchase CRM journeys to drive retention and engagement.
* Experience delivering review-generation and/or loyalty programmes (preferred).
* A track record of improving customer engagement through segmentation, testing, and optimisation (a plus).
* A proactive, self-starting mindset with the ability to work independently and as part of a team.
* Strong organisational and project management skills, with the ability to manage multiple campaigns and deadlines.
* An analytical mindset, with confidence in using data and reporting tools to inform decisions.
* Resilience and adaptability in fast-paced or ambiguous environments.
* Strong attention to detail across multiple workstreams.
* Excellent collaboration and stakeholder management skills.
* Confidence presenting to key stakeholders.
* A general interest in innovation and customer experience.
Key Behaviours
Self-confident, strong communicator, dynamic, creative thinker, organised, problem-solver, and an active listener.