Account Manager (UK & EMEA) Location: Office-based, Reading Type: Full-time, permanent The headline Own key client relationships. Drive growth. Build your account management career. Why this role? This is a hands-on Account Manager role for someone ready to step up. Youll manage and grow UK & EMEA client accounts, build trusted relationships, and deliver Lumina Learning solutions that genuinely help organisations and people grow. If youre organised, commercially minded, and enjoy working directly with clients, this role gives you ownership, visibility, and room to develop. What youll own Youll manage a portfolio of UK & EMEA clients, acting as their main point of contact and trusted partner. Youll: Manage and grow assigned client accounts across the UK & EMEA Build strong client relationships through regular calls, meetings, and face-to-face sessions Understand client goals and recommend the right Lumina Learning solutions Ensure high-quality delivery in partnership with the Direct Delivery Manager Attend in-house qualification events to build relationships with new clients Own client communication and follow-through from start to finish Keep CRM records accurate and opportunities up to date Work closely with Finance and Client Support on invoicing and payments Support ad hoc projects as the business grows This role is for you if You enjoy working with clients and building long-term relationships Youre commercially aware and motivated by growth and results Youre confident running client meetings and facilitating discussions You like owning your accounts and being accountable for outcomes You want to grow your career in account management What youll bring Essential: 2 years experience in a commercial or account management role Proven success managing stakeholders and hitting targets Strong communication and facilitation skills Excellent organisation and attention to detail Fluent written and spoken English Digital confidence and ability to learn new systems quickly Willingness to travel and be office-based during probation Nice to have: Degree in Psychology, Business, or a related field Experience working across UK or EMEA markets Why Lumina Learning? Own and grow meaningful client relationships Clear development path in account management Purpose-led work in learning, development, and psychology Supportive, collaborative team culture Hybrid working after probation Ready? If youre excited by owning client accounts and driving growth, wed love to hear from you.