As one of our Commercial Managers in Home Claims, you'll be responsible for executing our commercial and trading strategy. You'll collaborate with internal and external stakeholders to achieve ambitious targets, supporting our transformation into a market-leading Home Claims function. This role focuses on all aspects of the Home Claims strategy.
1. Supporting the delivery of our Home Claims strategy to maximize commercial outcomes.
2. Driving data-led performance improvement opportunities by working across Hastings Direct's matrix (e.g., Commercial, SRM, In-House Surveyors, Operations, Audit) and external suppliers to prioritize, secure resources, and deliver outcomes.
3. Managing contractual relationships with external suppliers to achieve excellent commercial and customer outcomes.
4. Managing risk and business continuity within the business area, developing strategies to mitigate threats.
5. Owning the commercial performance of a key component of Home Claims.
6. Identifying trading performance improvement opportunities.
Candidates should have demonstrable experience in delivering commercial initiatives within a regulated setting (such as financial services, insurance, utilities), with home claims knowledge being highly desirable for at least one of our vacant positions.
Strong commercial aptitude combined with analytical skills is essential—ability to translate complex data into structured insights and communicate these effectively.
Excellent written and verbal communication skills are required, with experience in presenting to and influencing senior stakeholders internally and externally.
We welcome you to Hastings Direct, a digital insurance provider with ambitious growth plans. We have invested heavily in data and technology and foster a culture centered around the 4Cs. We serve over three million customers and aim to be the best and biggest in the UK market.
Benefits include a competitive salary, £5k car allowance, flexible hybrid working, a performance bonus, private medical insurance, life assurance, income protection, pension contributions, and various wellbeing programs and discounts.
Join us and experience a different way of working, focused on our colleagues, customers, company, and community. We support your growth and development through our 4Cs principles, ensuring a positive environment to deliver excellent outcomes.
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