Our global client requires an experienced Service Coordinator to join their team indefinitely. Job Summary: Support the Regional Service Manager and Service Operations lead to improve productivity by taking responsibility for co-ordinating resources within their immediate team, identifying and implementing areas for improvement within the service booking process, and working with the regional admin teams to ensure working processes are the same across the regions they are accountable for: • Processing customer field service requests, using the service planning system to identify suitable engineers and dates to attend the site. Proactively communicate with customers to resolve issues promptly or confirm engineer availability and/or special job queries. • Producing quotations using SAP, confirming and documenting price and site availability to customers. • Processing customer orders and service partner purchase orders: check availability against the customer’s requested date and reserve in the service planning system - arrange an engineer • Communicating with credit controllers regarding credit checks/issues. • Where follow-up visits are required, arrange the engineer and any spare parts and ensure the job is carried out within the timescales established in the Department’s performance targets. • Providing operational training to other temporary team members and compiling data for analysis • Revi...