What's involved with this role: Job Title: Rent Accounting and Finance Officer Ref: Brent 5276038 Pay rate: £20.74 per hour PAYE Role length: Anticipated 3 months The role: We're looking for a detail-oriented and customer-focused professional to join the team as a Rent Accounting and Finance Officer. In this role, you’ll be responsible for the efficient and accurate administration of the rent accounting processes, financial procedures, such as raising invoices, production and dispatching of energy bills in line with policies and procedures ensuring accuracy, compliance, and excellent service delivery. Key responsibilities: Administer rent accounting processes, including raising invoices and issuing energy bills Provide efficient and professional housing and financial administration support to the housing service To process and monitor any increases or decreases to the rent debit, ensuring that all financial information is fully checked and accurate, including the annual rent decrease, increase in service charges and water rate charges Maintain and update the Housing Management System (tenancies, debits, charges, etc.) Process rent adjustments, refunds, and reconciliations in line with council policies Manage Direct Debits, standing orders, and payment card systems Liaise with Housing Benefits, DWP, and other agencies to support tenants, including those receiving Universal Credit Provide accurate financial data, support year-end processes, and ensure data integrity across systems Respond to resident queries and complaints with a high standard of customer care Support the promotion of digital services and self-service options for tenants What the client is looking for: Good Standard of Numeracy and literacy Knowledge of at least one of the following: Rent accounting processes, Direct Debit mandate system, Housing Benefit understanding and social housing rent policy Demonstrable knowledge of using Microsoft Office packages Relevant experience of working in a finance environment Experience of undertaking a variety of mathematical and statistical calculations Ability to communicate clearly and concisely with a wide range of people Demonstrate the ability to be solution-focused, taking responsibility and taking action to promote great customer service Ability to facilitate online customer engagement activities Problem solving and decision-making skills with the ability to deal with potentially complex situations and achieve positive outcomes Flexible approach with the ability to respond effectively to changing circumstances How to Apply: Quote the Job Title and Reference Number in your application. Submit your CV in Word format. Applications are reviewed on a rolling basis—early submission is recommended. We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles. If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us. Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for. JE Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please.