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Job Summary
We are seeking a proactive and compassionate Care Coordinator to join Worcester Primary Care Network (PCN) on a maternity cover basis. The postholder will support patients with personalised care planning, coordinate services across health and social care, and promote continuity of care within the PCN. The role requires close working with multidisciplinary teams, patients, carers, and other professionals to improve patient experience and outcomes.
Job Summary
We are seeking a proactive and compassionate Care Coordinator to join Worcester Primary Care Network (PCN) on a maternity cover basis. The postholder will support patients with personalised care planning, coordinate services across health and social care, and promote continuity of care within the PCN. The role requires close working with multidisciplinary teams, patients, carers, and other professionals to improve patient experience and outcomes.
Main duties of the job
* Proactively identify and work with a cohort of patients to support their personalised care requirements.
* Provide coordination and navigation support using digital tools to help patients and their carers access appropriate health and care services.
* Develop and maintain personalised care and support plans based on individuals needs and what matters to them.
* Support patients in managing their conditions, answering queries, and navigating appointments.
* Ensure that patients have access to high-quality information to support informed choices about their care.
* Promote preventative healthcare and continuity of care.
About Us
Vertis Health is a fast-growing provider of community-based healthcare services to NHS patients within South Worcestershire. The organisation utilises the excellent clinical expertise that already resides within the local NHS environment and harnesses it with efficient administration pathways to provide patients with more convenient and accessible services. We hope that by doing this we will not only deliver pathway improvements to patients but also go some way to relieving the growing volume pressures that are being experienced within local hospitals and GP practices.
Details
Date posted
28 May 2025
Pay scheme
Other
Salary
£26,530 a year
Contract
Fixed term
Duration
12 months
Working pattern
Full-time
Reference number
B0158-25-0044
Job locations
St. Martins Gate Surgery
37 Newtown Road
Worcester
WR5 1EZ
Job Description
Job responsibilities
Patient-Focused Care Coordination:
* Proactively identify and work with a cohort of patients to support their personalised care requirements.
* Provide coordination and navigation support using digital tools to help patients and their carers access appropriate health and care services.
* Develop and maintain personalised care and support plans based on individuals needs and what matters to them.
* Support patients in managing their conditions, answering queries, and navigating appointments.
* Ensure that patients have access to high-quality information to support informed choices about their care.
* Promote preventative healthcare and continuity of care.
Operational & Administrative Duties:
* Provide administrative and operational support to the PCN and coordinate city-wide services as needed.
* Process referrals, make appointments, and ensure appropriate triaging to relevant team members.
* Maintain accurate and up-to-date records on EMIS and other relevant systems.
* Liaise with internal and external stakeholders, including patients, families, clinicians, and allied professionals to ensure effective service delivery.
* Respond to enquiries in a professional, welcoming, and person-centred manner.
* Support the administrative planning and delivery of flu and COVID-19 vaccination campaigns.
* Provide admin support to vaccinators as required.
Health Inequalities & Patient Engagement:
* Support the PCN's efforts to reduce health inequalities by adopting a population health management approach.
* Contribute to the delivery of Core20PLUS5 priorities through targeted patient engagement.
* Encourage self-management and patient empowerment through education and access to appropriate resources.
Key Relationships:
* PCN Clinical Directors and Managers
* Practice Staff and Multidisciplinary Teams
* Community and Social Care Providers
* Patients and Carers
* Voluntary and Third Sector Organisations
Job description
Job responsibilities
Key Relationships:
* PCN Clinical Directors and Managers
* Practice Staff and Multidisciplinary Teams
* Community and Social Care Providers
* Patients and Carers
* Voluntary and Third Sector Organisations
Person Specification
Experience
Essential
* Excellent communication and interpersonal skills
* Strong organisational and administrative abilities
* Ability to work independently and as part of a team
* Proficient in digital tools and patient record systems like EMIS
* Experience in a health or care coordination role
* Commitment to person-centred care
Desirable
* Experience working in Primary Care or across multidisciplinary teams
* Knowledge of personalised care planning approaches
* Understanding of population health and health inequalities strategies
Person Specification
Essential
* Excellent communication and interpersonal skills
* Strong organisational and administrative abilities
* Ability to work independently and as part of a team
* Proficient in digital tools and patient record systems like EMIS
* Experience in a health or care coordination role
* Commitment to person-centred care
Desirable
* Experience working in Primary Care or across multidisciplinary teams
* Knowledge of personalised care planning approaches
* Understanding of population health and health inequalities strategies
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
SW Healthcare
Address
St. Martins Gate Surgery
37 Newtown Road
Worcester
WR5 1EZ
Employer's website
http://www.swhealthcare.org.uk (Opens in a new tab)
Employer details
Employer name
SW Healthcare
Address
St. Martins Gate Surgery
37 Newtown Road
Worcester
WR5 1EZ
Employer's website
http://www.swhealthcare.org.uk (Opens in a new tab)
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Contract
Job function
* Job function
Other
* Industries
Hospitals
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