Insurance Administrator | Office Based | Permanent Role | ASAP Start | £28,000-£30,000 Per Annum Insurance AdministratorPermanent | Full‑time | Office‑based (Lutterworth) | £28,000 – £30,000 per annum Your new company We’re looking for a hard‑working, detail‑driven Insurance Administrator to join our client's busy office team of 24 colleagues. This is a permanent position, office‑based in Lutterworth, working Monday to Friday, 9am–5pm. The role involves commercial lines administration, including setting up New Business and Renewal cases, handling correspondence, and liaising with insurers as required. You’ll also be responsible for pursuing diarised issues and checking warranties, and special conditions relating to documents before despatch. Alongside insurance administration, you’ll complete a range of office duties depending on workload, including answering incoming calls and supporting colleagues with ad hoc tasks. Your new role Managing and controlling insurance documentation. Checking documents for accuracy, consistency, and compliance. Responding to enquiries from clients, brokers, and underwriters via phone, email, letter, or fax in a courteous and helpful manner. Troubleshooting customer issues over the phone. Updating client records in CRMS' and maintaining paper files where necessary. Supporting colleagues across the office with ad hoc admin tasks. Ensuring processes meet company and regulatory standards. What you'll need to succeed Strong organisational skills and the ability to work under pressure. Ideally, experience as an insurance administrator or similar field. Administration experience Passion for excellence in treating and caring for customers. Strong decision‑making and analytical abilities. Excellent attention to detail and accuracy. A proactive, team‑focused attitude. What you'll get in return £28,000 – £30,000 annual salary. 25 days holiday plus bank holidays. 3 additional days off over Christmas. Free on‑site parking. Company pension contribution. Private healthcare. Death in service benefit. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4745569