Rewards and Benefits on Offer
Immediate start date.
Varied and interesting job role.
Great resources.
Great team culture.
Any support required is provided
MTrecs New Opportunity
Our client is an established and successful company based in Washington. They are currently looking for an Internal Sales Administrator to join their team. If you are interested and meet the person specification of the job role, please apply below.
The Job you will be Doing
Deliver excellent customer service per sector, constantly striving to maximise customer experience
Processing and administering customer orders received per customer
Liaise with planning & operations to deliver customer orders in line with SLAs
Administer an accurate database of customers using CRM system
Administer customer pricing agreements & validity periods per sector
Process customer complaints per sector
Liaise with other internal stakeholders to provide customer resolutions effectively & efficiently
Utilise the necessary resources and tools to deliver excellent customer service
Provision of data to determine customer service outputs
Assist with customer service projects and initiatives
Reporting on customer order book
Reviewing and updating agreed product lead times with internal stakeholders
Attend order book review meetings
Creating new part numbers and reviewing on a weekly basis to ensure timely progression
Arranging plant certificates between the Customer and Technical in order to feed back into Production
About You
2 years Customer service experience
Professional communication abilities, both written and spoken
Knowledge of customer service principles and practices
Proficiency in MS Office applications, in particular Excel
Excellent communication skills
Attention to detail/accuracy of work
Ability to work quickly and accurately under pressure
Self-motivated
Ability to form good and productive relationships with customers & colleagues
Excellent telephone manner
Desire and ability to follow up on, and close open issues.
Ability to work to deadlines, which can often be challenging.
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