Location- We are predominantly based in the North West of England, with offices in Manchester, Liverpool, Leeds, Bolton & Southport, as well as a team in Cambridge. We believe we offer our colleagues the best hybrid and flexible working practices, balancing working from home with time collaborating and socialising with colleagues in our modern offices.
Join Our Team as a Legal Operations Analyst – Southport / Hybrid
Drive Performance. Be Part of Something Great.
Are you ready to make a meaningful impact in a high-performing legal environment? At Fletchers Group, we’re looking for a Legal Operations Analyst to join our forward-thinking team in Southport with flexible hybrid working options.
In this performance-focused role, you’ll work closely with our Head of Operational Improvement, providing data-driven insights and recommendations that support our legal leaders in optimising performance across their business areas. Your work will directly influence strategic decisions, drive improvements, and ensure we meet – and exceed – our business targets.
We’re proud of our supportive culture, great benefits, and strong reputation – just take a look at our Glassdoor reviews to see what our people say.
If you thrive on turning data into actionable solutions and want to be part of a collaborative, values-led company, we’d love to hear from you.
In return Fletchers can offer:
* 35 hours working week
* Bonus scheme (subject to targets being met)
* 35 days holiday a year including bank holidays and Christmas Closure, you also have an option to purchase up to 3 extra days’ holiday per year, until you long service award the 3 days after your 5 th, 7 th, and 9 th full year of employment
* Pension scheme with tax-efficient salary sacrifice option
* Life Assurance Policy
* Medicash policy to cover some dental, optical and other medical expenses
* Company sick pay
* Enhanced Maternity, Paternity and IVF schemes
* Flexible, agile working environment with a positive work-life balance
* Varied calendar of funded company social events (check out Fletchers Group on LinkedIn)
* Monthly voucher awardsfor winning nominees
Main Responsibilities :
* To monitor, review and analyse performance trends based off system data and highlight any emerging trends identified with Head of Operational Improvement
* To act as an escalation point for any business critical issues on a day to day basis that directly impact the ability of our legal teams to serve clients, assess these issue and work with the Head of Operational Improvement and Transformation Team to prioritise any corrective actions required.
* To proactively assess business performance in other areas to the above and raise any early warnings to Head of Operational Improvement to ensure any corrective actions can be considered and issue escalated as appropriate
* Provide oversight and improve business confidence in our reporting through working with key stakeholders and the Power BI team.
* Act as an SME on the reporting for the business and work to improve the understanding and utilisation of reporting
* Build day to day relationships with other key areas to understand their data and identify any key areas of focus from their point of view
* To act as an SME for projects that impact key business areas/metrics. Work closely with key stakeholders including the project team assigned to ensure key areas are addressed as required
* Work closely with Head of Operational Improvement reporting any emerging trends or summarising actions being addressed at any one point
* Act as a deputy for Head of Operational Improvement in their absence and be comfortable dealing directly with Exco members as required
Essential Skills and Experience:
* Experience in a Analyst role of some description be it Business Analyst or Data Analyst
* Demonstrable experience of delivering analysis to a varying range of stakeholders and the results of such analysis.
* Understanding of change management techniques and processes
* Detail oriented, analytical and inquisitive
* Ability to work independently across a varied range of projects, stakeholders, and topics
* Confidence in challenging and influencing at all levels of the organisation
* Excellent written and verbal communication skills
* Ability to assimilate complex information and research to drive strategic business planning
* Ability to motivate people
* Solid organizational skills including attention to detail and multitasking skills
* Strong working knowledge of Microsoft Office
* Working knowledge and understanding of PowerBI would be advantageous
We reserve the right to close this role before the date specified depending on the calibre and volume of candidates.
About Fletchers Solicitors:
Fletchers is a growing law firm specialising in personal injury and clinical negligence law, with excellent rankings with both the Legal 500 and Chambers & Partners. Following several acquisitions, we have transformed into the Fletchers Group, with ambitious plans for further expansion. Situated in the North-West of the UK, our offices are located in Manchester, Liverpool, Southport, Leeds, Bolton, and Cambridge. Many of our colleagues enjoy the flexibility of hybrid work arrangements. We offer a great work-life balance, attractive benefits, apprenticeship or training contract opportunities, and avenues for internal progression. Currently, approximately 10% of our colleagues participate in apprenticeships or training contracts, marking a milestone for us as we continue to improve our Learning & Development programs. Our culture is nurturing, designed to assist you in achieving your aspirations. Additionally, we have our Associate and Partner programs for senior lawyers and established the Fletchers Foundation to support those who have suffered injuries.
Fletchers Group is an inclusive employer with a diverse workforce, which is why we welcome applications from all diversity groups and backgrounds. We’re committed to providing a culture and environment where everyone can thrive. Fletchers understand and celebrating that no colleague is the same.We’re proud of our work on the Disability Confident scheme, and we are signing up to other diversity standards to reflect our ethos.
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