Technical Support Specialist
About the Role:
We are seeking a skilled and experienced Technical Support Specialist to join our team. As a key member of our support staff, you will be responsible for providing high-quality technical assistance to our customers.
Key Responsibilities:
* Travel between customer sites to provide on-site technical support services;
* Install, configure, and troubleshoot a range of IT equipment, including PCs, laptops, tablets, printers, peripherals, and point-of-sale systems;
* Perform on-site installations and troubleshooting in software or hardware environments;
* Obtain and maintain vendor certifications as required by our organization;
* Follow documented procedures and provide constructive feedback for continuous improvement;
* Adhere to safety and electric static discharge (ESD) precautions;
* Complete all relevant documentation and provide quality updates as required;
* Participate in the on-call rota, which includes mornings, evenings, and weekends;
* Provide technical support services to the wider teams within the Integrated Technology Solutions department;
* Demonstrate flexibility to work overtime to meet contractual needs when necessary.
Required Skills and Qualifications:
* Experience with installing, troubleshooting, and fixing a variety of hardware devices, including end-user computing, PCs, laptops, tablets, printer & peripherals;
* Ability to install and configure software as per customer requirements;
* Relevant and current vendor certifications, such as Dell, Lenovo, IBM, & HP;
* Good understanding of hardware maintenance/break-fix;
* Hold a full UK Driving Licence;
* Able to obtain/hold UK security clearances, such as SC and NPPV3, as required to attend our external and varied customer base.
Benefits:
* Life Assurance;
* Competitive Contributory Pension;
* Private Medical Insurance;
* Enhanced Maternity Pay;
* 25 days holiday + bank holidays;
* Option to buy additional holiday;
* Dental Insurance;
* Season Ticket Loan + additional perks.
About Us:
We offer a supportive and collaborative work environment that encourages personal and professional growth. Our team is passionate about delivering exceptional customer service and strives to make a positive impact in the industry.