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Front of house officer

Wakefield
Mid Yorkshire Teaching NHS Trust
House officer
€22,500 a year
Posted: 5 March
Offer description

If you have any queries, please contact Adam Hare - adam.hare@nhs.net


About The Role

To provide a front of house security service at Mid Yorkshire Hospital sites (Dewsbury, Pinderfields and Pontefract), providing a comprehensive service to all patients, staff and visitors.

* Maintain a smoke free environment within the grounds of Mid Yorkshire Hospitals.
* To undertake a range of car parking duties in accordance with Trust policies and procedures.

Ensure the safety & protection of patients, staff, visitors, contractors and any other legitimate site users' property against loss, theft, damage and waste.


Main duties

* At all times Security staff will be expected to maintain a standard of personal conduct and deportment in keeping with the nature of their duties and the hospital environment.
* Carry out regular patrols of the site to ensure that smokers do not congregate and block the passage of staff, visitors, patients and others to the hospital entrance.
* Protection of patients, staff, visitors, contractors and any other legitimate site user and users property against loss, theft, damage and waste.
* Receive and log complaints of crime from patients, visitors and staff. Carry out investigations when required of any loss or breaches of security and report to the Supervisor as necessary.
* Provide security assistance as required in accordance with the Trust Major Incident Plan, Missing Patient Policy and Major Non-Clinical Emergency Policy and at the scene of road traffic accidents within the hospital grounds.
* Ensure the safe custody of all lost/found property out of hours. During working hours take such property to the General Office.
* Assist in the passage of critical information when communications systems fail.
* Use of several computerised (or any other) systems in relation to Security and Car Parking.
* Report any untoward incidents concerning members of staff to the Security Supervisor and/or other levels of management.
* Report and log any criminal acts to the Security Supervisor and/or other levels of management.
* Respond as required to fire alarm activations as per Local Operating Procedures, including stand down protocols for fire service and liaise with other Trust staff on a site wide basis.
* Provide emergency assistance with all staff as required (i.e., major incidents/accidents).
* Be familiar with local assignment instructions and procedures for reporting incidents.
* To successfully complete mandatory and annual training directives as required by the contract and the Trust to ensure personal standards are maintained.


Essential Person Specification Requirements

* Maths GCSE
* English GCSE
* Previous experience within a security environment.
* Previous experience in a customer facing environment.
* Experience dealing with the public
* Problem solving
* Fit to perform the duties of the post.
* The ability to collate/produce clear and concise professional reports.
* Able to follow written and oral instructions.
* Ability to work with minimum supervision.
* Ability to prioritise a demanding workload.
* Able to carry out dynamic risk assessments (ie when attending incidents).


Be part of MY team

We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff work in patients’ homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). We prioritise our people and values so we can deliver the best possible care to patients. Our team is friendly, passionate, and innovative, always seeking better ways to work.

We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces to share ideas and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. We welcome applicants from all backgrounds and especially encourage members of the LGBTQ+ community, ethnic minority groups, and people with disabilities or neurodivergence to apply, as they are currently underrepresented in the Trust.

If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.


Application Guidance

We understand that more applicants are using artificial intelligence (AI) technology to help with their applications. While these tools can be useful, they cannot fully capture your skills, knowledge, and experience. It’s important that you personalise your application. Relying solely on AI is not recommended, as it may reduce your chances of success. Our screening process is thorough, so if you have used AI, please make sure to disclose this on your application form.


Our Benefits

* Access to the NHS pension plan
* Generous holiday allowance of 27 days plus bank holidays, increasing with 5 and 10 years of service
* Exceptional employee health and wellbeing services
* Extensive benefits and support, including:
* Onsite nurseries and childcare salary sacrifice scheme
* Home electronics scheme
* Cycle to work scheme - subject to eligibility criteria
* Car lease salary sacrifice scheme - subject to eligibility criteria
* Working carers support and advice, carers network and carers passport
* Flexible working options and family and carer-friendly policies
* Established staff networks, including LGBTQ+ and Race Equality
* Career progression, training and support


Skilled worker sponsorship

You can find out more about skilled worker and health and care visas on our .

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