About The Role
Waiter / Waitress, Brand
In this role you will be the face of the restaurant, help control the flow, and communicate with the Kitchen and the restaurant management to ensure a smooth and controlled dining experience for our guests.
We are open 7 days a week 365 days a year and need people to work a range of shifts and days. This means we can offer great flexibility if required. Shift patterns and contracted hours can be discussed at interview.
If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training. We’ll help you be 'The Difference' between good and great guest experiences. Experience isn’t a deal breaker but a passion for great customer service and a willingness to learn new skills is essential.
We create memories that our guests never forget. This could be the next step for you into a F&B Management role – we actively encourage internal development and progression. Onwards and upwards.
Responsibilities
* Be the face of the restaurant and manage guest flow.
* Communicate with the Kitchen and restaurant management to ensure a smooth dining experience.
* Support flexible shift patterns and hours; discuss patterns at interview.
* Engage in career training and brand training, including nationally recognized apprenticeships.
* Contribute to a high level of customer service and guest experiences.
* Explore internal development and progression opportunities within the brand.
Benefits
* Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms from £65 per night.
* Discounted Friends and Family Rate with 50% off best available rate.
* 35% off your bill when dining in Brasseries and Bistros.
* Fully funded Apprenticeship programmes to develop your career.
* High street discounts on shops, experiences, holidays and more.
* Cycle to work scheme – save up to 40% on bikes.
* Healthcare cash plans (dental, optical, medical and more).
* Referral schemes up to £1,500.
* Uniform provided; wellness and national campaign days.
* Wagestream for instant access to earned wages.
* Complimentary stays on 1st, 3rd and 5th anniversaries with Dinner, Bed & Breakfast.
* Employee Assistance Programme – free, confidential advice 24/7 for you and your family.
About You / Qualifications
* Passion for great customer service and willingness to learn new skills.
* Ability to work in a fast-paced environment and be flexible with shifts.
Company & Location
Frasers Hospitality, Malmaison & Hotel Du Vin are equal opportunities employers and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.
We are located in Liverpool, England, United Kingdom.
References to other roles and location-specific postings below are not part of the core job description.
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