We are seeking a highly IT-literate and customer-focused individual to join our team as a Customer Support Specialist. The successful candidate will play a crucial role in managing customer inquiries, providing systems support, assisting with our Taster Validation Schemes, and supporting the sales team with reporting and data entry.
Essential Job Functions
* Customer Support:
o Respond promptly to customer inquiries via the helpdesk system.
o Provide information and support to customers regarding Taster Validation Schemes.
o Ensure excellent customer satisfaction through effective communication and issue resolution.
* Systems Support:
o Handle systems-related requests and issues related to our browser-based system.
o Troubleshoot and resolve technical problems efficiently.
o Collaborate with the IT team to escalate and resolve complex issues.
* Scheme Assistance:
o Assist customers in navigating and using the browser-based system for scheme participation.
o Provide guidance on technical aspects of the schemes.
o Collaborate with internal teams to ensure seamless customer experience.
* Assist the sales team with reporting requirements.
* Help customers with entering data into the system.
* Address login issues and provide technical support related to the sales process.
Education, Experience & Personal Characteristics
* Bachelor's degree in a relevant field or equivalent work experience.
* Previous experience in customer support.
* Strong organizational skills with a keen attention to detail.
* Basic IT troubleshooting skills.
* Excellent written and verbal communication skills.
* Ability to multitask and work effectively in a fast-paced environment.
* Willingness to adapt to changing priorities and take on new responsibilities as needed.
* Second language proficiency is advantageous.
* Familiarity with ISO 9001:2008.
* Experience with Zendesk or other helpdesk systems.
Salary & Working Conditions
* Salary Negotiable
* 37.5 hours per week, Monday - Friday
* Hybrid-role - Mixture of Home-Working & Office-based at our Leatherhead office.
* Number of working benefits including company events, sick leave, parental leave, bereavement leave, flexible working hours, on-site parking, company pension, subscription fees to professional bodies, and opportunities for personal development.
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