ABOUT US The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. JOB DESCRIPTION About the role Following an exciting development in our team, The Guinness Partnership is recruiting a Resident Liaison Officer to join the Building Safety Team covering the northern region. This is a full-time permanent opportunity. This role is agile and requires you to spend time in the Oldham office and onsite, time spent onsite will vary depending on the stage of the projects. You will manage and develop important relationships between customers, colleagues and contractors in the delivery of work managed by the Building Safety Projects team, ensuring customers are engaged and their views are incorporated as projects are delivered. You will ensure customers are clear on the needs and requirements of planned and building safety projects, and are fully consulted regarding any requirements before, during and after the work is completed. What were looking for We are a customer focused organisation, so we know that how we do things is just as important as what we do. You will not only be an experienced Resident Liaison Officer, but you will also have great oral and written communications and be able to establish and maintain excellent working relationships. You will also be able to demonstrate: Experience of working with customer groups, panels or other agencies to develop best practice ideally within Residential Social Landlords. Proven experience of providing a proactive and excellent customer service. Able to communicate, influence and negotiate effectively with internal and external stakeholders. Good attention to detail and accurate recording for audit purposes. Ability to work under pressure and to deadlines. Effectively managing budgets and controlling spend. Experience of dealing effectively with complaints and customer feedback as part of a team. Understanding of social housing legislation and tenancy management. Awareness of health & safety legislation and policy. Demonstrates the Guinness Behaviours This position will require a basic DBS check which will be paid for by The Guinness Partnership. Please note: You are required to have a full UK driving licence and access to you own vehicle for business use. If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile. How do I apply? If youre interested in joining us and would like to apply for this role, we would love to hear from you. The first step is hitting the apply button and submitting your application online by uploading your CV. Face-to-face Interviews will take place at the Oldham office from Monday 9th June 2025. REEDTGP Benefits Holidays: We offer 25 27 days holiday a year, plus bank holidays. We will also give you the opportunity to buy up to an additional 5 days. You will also receive additional holiday in line with your length of service (1 extra day per 5 years service, capped at 4 days). Competitive Pension Scheme: We will help you save for your retirement through our workplace pension scheme. Guinness match your contribution up to 9%. To help you get the most out of your pension contributions, we operate a salary sacrifice arrangement that means you will pay less National Insurance contributions. Benefits Portal: We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping. Performance Pay: Annual Performance Score bonus subject to eligibility Life Assurance: For peace of mind Guinness provides three times salary life cover in the event of your death Health Plan Options: There are a couple of health care schemes available depending on the post grade VDU/DSE: Free eye test vouchers every 2 years with £55 contribution to glasses if requires for VDU work Additional benefits include: Access to the Finance wellbeing portal Professional subscription annual payment Travel season ticket loan Car lease scheme