Manager
Location: Lancaster LA1 1BJ or such other place as required
Salary: Starting salary A GBP 30,903.60 for 30 hours per week, A GBP 38,626 to A GBP 41,511 (FTE), NJC Salary Scale PO2
Hours : 30 hours per week (with a possibility of increasing to 37.5 hours if required)
Closing Date : 12 noon on Monday 30 th June
Lancaster and District Homeless Action Service Limited, known as LDHAS, is a registered charity and they have been working with street homeless and vulnerably housed people for over 32 years. They provide essential needs support, advice and information, from their centre in Lancaster with additional support from visiting partner agencies like Citizens Advice, Changing Futures, SafeNet, Calico, Red Rose Recovery, the Hep C Trust and Inspire.
The Role
The post holder will operationally manage Lancaster and District Homeless Action Service ensuring effective day:to:day management and the delivery of high:quality support to street homeless individuals with complex needs. This role involves leading and managing a team of staff and volunteers and facilitating a hub for a range of services. The post holder will foster strong partnerships within the hub ensuring it operates efficiently, safely and in line with LDHASs values and policies. The post:holder will also lead LDHAS in the strategic development of its vision as a hub for a range of services. This includes strategy and business planning development and articulating LDHASs vision and mission in partnership with the Board.
Key Responsibilities
* Provide strong and effective leadership to the operational team, fostering a positive and collaborative working environment.
* Oversee the day:to:day operations of LDHAS services, ensuring they are delivered to a high standard and in line with agreed policies and procedures.
* Manage and support the performance and development of staff and volunteers, including supervision, appraisal, and training.
* Develop and maintain effective working relationships with partner agencies and stakeholders within the hub and the wider community.
* Ensure the hub operates as a safe and welcoming environment for service users, staff, and volunteers, adhering to health and safety regulations.
* Contribute to the development and implementation of LDHASs strategic plans and operational policies.
* Monitor and evaluate the effectiveness of services, identifying areas for improvement and implementing changes as required.
* Manage budgets effectively within the operational remit, ensuring value for money.
* Ensure accurate record:keeping and data collection in line with organisational requirements and relevant legislation.
* Prepare reports for the Board of Trustees and other stakeholders on operational activities and performance.
* Lead on safeguarding matters within the operational team, ensuring adherence to LDHASs safeguarding policies and procedures.
* Manage risk effectively within the operational areas, implementing appropriate risk assessments and mitigation strategies.
* Respond dynamically to situational changes and risks, ensuring the safety and well:being of service users, staff, and volunteers.
* Develop and monitor plans and processes for ensuring the long:term viability of the organisation and ensure impact reporting is developed.
* Work with the Finance Officer and Fundraising and Development Officer to ensure the financial sustainability of the charity by identifying and securing appropriate funding that supports the charity in achieving its objectives.
* Identify and respond to emerging needs and trends within the local homeless community.
* Represent the LDHAS at relevant forums and meetings.
* Respond to media enquiries, manage events, photo calls and visits.
* Produce, edit, proofread, and co:ordinate complex internal and external publications, client leaflets and public advice documents.
* Write press releases, articles; oversee print and distribution.
* Work with the management team to prepar