Engineer Scheduler / Helpdesk Coordinator
Basic Salary: £28,000 per year / Full-time / Permanent / 40-hour week
Hours: Between 8am-5pm (flexible) / Office-based / Free parking
We're looking for a Repairs & Maintenance Helpdesk Coordinator to join our busy team. This is a hands-on role within a facilities and maintenance company, helping to keep engineers, jobs, and clients running smoothly.
You'll be the first point of contact, responsible for logging jobs, scheduling engineers, liaising with subcontractors, and supporting the Account Manager.
Reporting to the Operations Manager, the role involves day-to-day job coordination, scheduling, client communication, and following up on completed works.
Key Responsibilities
- Answer incoming calls and manage the main inbox
- Log new jobs and schedule engineers
- Plan and coordinate engineers' daily workloads
- Arrange and confirm appointments with clients and tenants
- Monitor engineers throughout the day and provide updates to clients
- Confirm next-day jobs with engineers
- Order materials to help ensure first-time fixes
- Prepare and follow up on basic quotes
- Review completed jobs and arrange any follow-on work
If this role is of interest, please contact #Fern at CV Bay on (phone number removed)
#ENG1