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Operational support manager

West Byfleet
M Group Ltd
Support manager
€60,000 - €80,000 a year
Posted: 31 May
Offer description

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career; with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive.

Where will you be working?

At M Group Telecom, we’re enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future.

We deliver full network cycle services for fixed, private and mobile operators.

Mobile networks- We keep the country connected through the survey, design, installation and maintenance of private 5G networks, small cells, supporting Smart Cities & Connected infrastructure.

Want to come and be a part of it?

What will you be doing?

The successful candidate will manage the end-to-end process for their function, assigning tasks, monitoring progress, and highlighting risks to project KPIs. They will ensure efficient resource utilisation across varying stakeholder priorities and oversee planning, training, and compliance requirements.

Key responsibilities include managing hiring needs, mentoring staff, and ensuring adherence to health and safety procedures, legal obligations, and project timelines. The role involves project lifecycle planning, documentation, performance evaluation, and continuous improvement.

The candidate will liaise with Programme Directors, Project Managers, and suppliers, maintain accurate databases, and provide regular reporting. They will act as the first-line contact for Operational Support escalations and support SLA/KPI delivery.

What you’ll bring?

Strong IT skills (MS Outlook, Excel, Word) with proven ability to manage people, prioritise tasks, and meet deadlines. A motivated team player with excellent communication and relationship-building skills.

Adaptable to change, capable of working independently or collaboratively to achieve targets.Demonstrates initiative, innovation, and continuous improvement.

Holds or is working towards a project management qualification (e.g. APM/PRINCE2). Committed to outstanding service, process improvement, and M Group values: Responsible, Open, Together, and Ambitious.

What’s in it for you?

We offer a range of benefits designed to support your life in and out of work, some of which include.

* Matched or contributory pension scheme
* Online GP service, 24 hours a day, 365 days a year
* Employee assistance programme
* My Rewards portal, access to 1000’s of retail discounts
* Life assurance
* Cycle to work, salary finance and give as you earn schemes
* Enhanced maternity, paternity leave and adoption leave
* Reward and recognition scheme

In addition, this role offers;

* Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!
* Discretionary bonus scheme
* 25 days annual leave plus bank holidays
* Recommend a friend – get rewarded for introducing people to us!

About us

We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.

Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

* We’re responsible and go further for our people, clients, communities and the planet
* We’re open and seek new and better ways of exceeding expectations
* We’re together and as one team; the whole is greater than the sum of the parts
* We’re ambitious and embrace opportunity, to lead essential infrastructure services for life

Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.

It’s an exceptional time to be a part of M Group.

Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.

For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.

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