We are seeking a highly organised and motivated Service Advisor to join our clients Service Division. The successful candidate will have complete responsibility for managing a group of Field Service Engineers. Manage the process of planned routine maintenance work and breakdown service visits, and all relevant customer communication.
This role is pivotal in maintaining smooth workflows between clients, service engineers, and internal teams.
Key Responsibilities:
1. Service Scheduling:
2. Plan, schedule, and coordinate service appointments for garage equipment repairs, and maintenance.
3. Manage Field Service Engineers' daily schedules to optimise productivity and minimise downtime.
4. Prioritise urgent service calls and communicate effectively with customers regarding delays or changes in service.
5. Customer Communication:
6. Act as the primary point of contact for your assigned geographical area regarding service requests, providing timely updates and solutions.
7. Address and resolve customer complaints or issues in a professional manner, escalating when necessary.
8. Ensure follow-up after service completion to guarantee customer satisfaction.
9. ...