Founded in 2001, Reward is an industry leader transforming the world of customer engagement and commerce media. Operating in 15 countries across Europe, Middle East and Asia, Reward’s cloud-based API platform integrates content, advertising, and commerce to deliver exceptional experiences for consumers resulting in increased customer engagement, retention, and overall satisfaction.
Reward’s Loyalty-tech platform is behind many award-winning bank loyalty programmes seen today from brands such as Visa, NatWest Group, Barclays, and First Abu Dhabi Bank to name a few. Reward also works with the world’s largest retailers such as McDonald’s, eBay, Deliveroo and Amazon.
Their leading commerce media platform fuses purchase insights with loyalty-tech, offering an unparalleled edge in digital advertising and performance marketing for retailers. Leveraging rich data and insights, the Reward platform provides a comprehensive view of consumer behaviour, empowering retailers to target marketing messages more effectively, resulting in independently verified sales uplift and long‑term customer lifetime value.
Beyond bridging the gap between content and commerce, Reward is a purpose driven business. Their mission is to make everyday spending more rewarding. During the last 5 years, Reward has proudly given back more than $1billion in cashback rewards to consumers world‑wide.
Most recently, Reward’s rapid growth was recognised in The Independent’s E2ETech100 list of fastest growing tech scale‑ups in the UK. Reward, in conjunction with partners NatWest Group, was also awarded the Industry Achievement Award 2023 at the prestigious Card and Payments Awards. And in January 2026 was awarded a Great Place To Work.
Role Summary
The Insight Products & Enablement Lead is responsible for the end‑to‑end ownership and scaling of Reward’s productionised insight products.
Sitting at the intersection of Commercial, Data Product, and Insights, this role ensures that insight products and integrated datasets are structured, usable, commercially meaningful, and consistently adopted across the business.
You will own insight products from launch through to adoption and continuous improvement – driving usage, enabling stakeholders, embedding insight into commercial processes, and acting as the structured feedback loop into product development.
This is a high‑impact role for someone who combines analytical depth, strong stakeholder leadership, and a passion for turning insight capabilities into practical, revenue‑driving tools.
Responsibilities
End‑to‑End Insight Product Ownership
* Own productionised insight products from internal launch through to sustained adoption.
* Ensure products remain aligned to commercial needs and evolving business priorities.
* Monitor performance, usage, and business impact, identifying improvement opportunities.
* Coordinate cross‑functionally to ensure products are supported, maintained, and enhanced effectively.
Insight Platform & Analytical Asset Ownership
* Oversee the operational performance of core insight platforms and structured analytical assets.
* Ensure integrated datasets are reliable, clearly defined, and commercially usable.
* Convert repeat analysis into scalable analytical assets and structured outputs.
Enablement & Training
* Design and deliver onboarding, workshops, and webinars to support self‑serve insight.
* Create scalable enablement resources including playbooks, toolkits, and best‑practice guides.
* Raise data literacy across Commercial and Marketing teams.
* Ensure insight tools and products are used correctly and consistently.
* Act as the voice of users, gathering structured feedback from Commercial, Marketing, and Insights teams.
* Translate user needs into clear requirements and partner with Data Product on roadmap prioritisation.
* Ensure product evolution balances scalability, usability, and commercial impact.
Strategic Stakeholder Leadership
* Act as the central connector across Commercial, Marketing, Data Product, and Insights.
* Ensure insights and products are embedded into decision‑making and commercial workflows.
* Bridge technical capability and commercial application.
Commercial Proposition Enablement
* Embed insight capability into go‑to‑market strategy.
* Support development of media and measurement propositions.
* Enable Commercial teams to confidently articulate Reward’s insight advantage.
Scale for Future Insight Products
* Build repeatable frameworks for launching and embedding new insight products.
* Ensure new products are scalable, well‑governed, and supported by structured enablement from day one.
* Reduce reliance on bespoke manual delivery by strengthening productised solutions.
Requirements
Experience
* 5+ years in insights enablement, product analytics, commercial insights, or related roles.
* Experience owning or scaling insight tools, dashboards, or analytical products.
* Proven track record driving adoption of tools, platforms, or insight products internally across cross‑functional teams.
Technical & Analytical Awareness
* Strong SQL capability and comfort working with structured datasets.
* Comfortable working with BI and analytics tools (e.g. Tableau, Power BI, Looker, SQL, Excel).
* Experience building or maintaining reusable analytical assets.
* Familiarity with customer, spend, retail, or loyalty datasets.
Enablement & Communication
* Exceptional ability to translate analytics into clear, compelling narratives.
* Experience delivering training, stakeholder education or enablement programmes.
* Confident engaging both technical and non‑technical audiences.
Product & Commercial Mindset
* Strong understanding of how insights products support commercial outcomes.
* Experience partnering with product teams and influencing roadmap decisions.
The Benefits
* Ability to buy and sell holiday days as well as the ability to bank days (tenure dependent)
* Flexible working options: we are operating a hybrid working model with 3 days a week from the office
* Pension: Hargreaves Lansdown – 6% matched contribution
* Generous family friendly cover
* Income protection
* Critical illness cover
* Life insurance cover
* Optical cover
* Yulife app for access to employee wellbeing and discounts
* Perks at Work, cashback/discount shopping site
* Salary sacrifice program which includes cycle to work scheme, electric car scheme and season ticket loans
* Company events i.e. Christmas party, all‑company event and other social/hosted events during the year (we have an active social committee!)
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