Job Description
Resident Services Associate – Baltic Yard, Dandara LivingAt Dandara Living, we are one of the UK's leading designers, developers, and operators of large-scale Build to Rent properties. With a focus on creating vibrant communities and exceptional living experiences, we aim to redefine the rental market with high-quality homes and outstanding service.Dandara Living is looking for a Resident Services Associate to support the Resident Services Manager in the day-to-day operations of our Build to Rent development at Baltic Yard in Liverpool. Perfectly positioned in Liverpool's popular Baltic Triangle, Baltic Yard combines modern, design-led apartments with lifestyle-enhancing features.
Residents enjoy contemporary homes, relaxing communal spaces, and a buzzing neighbourhood full of creativity, culture, and community spirit. Everything you need is right on your doorstep—from music venues and cafés to green spaces and waterfront views.If you're looking to step up your career:Dandara Living is the perfect professional home. Working at Baltic Yard, you'll have the opportunity to put your expertise into action in a dynamic and growing community.
As part of our game-changing team, you'll help deliver exceptional living experiences in a prime location and make lasting professional connections through collaboration. We focus on creating opportunities and want to help you make the most of yours.Working Pattern (Rolling rota)Hours : 40 per weekShifts : Tuesday to SaturdayWhat you will do:Provide the highest level of customer service to our residents and guests at Leodis Square, representing Dandara Living as one of the first points of contact.Assist with Parcelsafe deliveries and collections for our busy residential community.Handle resident and guest enquiries, ensuring timely and effective communication.Manage bookings for resident amenity spaces, including our communal lounges and event areas.Conduct move-in appointments, inventories, and meter readings for new residents.Compile and maintain inventories, perform mid-term inspections, and ensure all homes are well cared for.Log maintenance issues and coordinate with the team to ensure timely resolutions.Issue keys for new move-ins and manage key replacements as needed.Keep communal spaces clean, presentable, and inviting for residents and their guests.Manage vehicle parking records and address any noise complaints, escalating where necessary.Update site-wide communications and the residents' portal with relevant updates.Assist with open days, resident events, and community-building activities.Conduct security walks as required to ensure a safe and secure environment.Collaborate with the wider team to cover additional shifts when needed.Update inventory feedback and ensure any issues are promptly addressed.What you will have:Proficiency in Microsoft Office, including Word, Excel, and Outlook, as well as experience with booking systems or databases.A strong understanding of health and safety requirements on site.A passion for delivering excellent customer service to enhance our residents' experience.ARLA, IRPM, or COSHH qualifications are desirable, but training will be provided.What we will offer you:Baltic Yard is one of Dandara Living's standout developments, offering stylish Build to Rent apartments in a vibrant neighbourhood just a short walk from Liverpool city centre and the train station. Home to 200 modern apartments, the development features beautifully landscaped garden terraces, a residents' gym, on-site parking, and inviting resident lounges.
With regular events and shared spaces designed to bring people together, Baltic Yard fosters a welcoming, community-focused atmosphere.As part of the Dandara Living team, you'll receive:£27,000 per year25 days holiday + option to purchase up to 5 extra daysEmployee Assistance Programme (EAP)Health Hero digital doctor – 24-hour virtual medical supportHealth Assured Wisdom AppMy Benefits discount platform – access to hundreds of discounts at UK retailers, gyms, restaurants, and moreCycle-to-work schemeEmployer matched pension scheme up to 5%Life assurance x3 (with the option to extend to x4)Competitive parental leaveQuarterly recognition awardsImportant note:No agency applications will be considered for this role. Any CVs received will be considered a free gift. #HPTPBN1_UKTJ