Company description:
ClearCourse
Job description:
Location: Tyne and Wear (hybrid)
Type: Permanent
Title: Bureau Manager Direct Debit Operations
ClearCourse is a market-leading technology group delivering innovative software and integrated payments solutions to help businesses thrive. Within our ClearDebit division, we operate one of the UKs trusted Direct Debit Bureaus and were now looking for a skilled Bureau Manager to lead our high-performing operations team.
This is an exciting opportunity for an experienced Direct Debit specialist to take ownership of end-to-end bureau operations, drive process excellence, and shape the future of our service offering. If youre commercially minded, operationally sharp, and passionate about outstanding customer experience, we want to hear from you.
What Youll Do
1. Lead day-to-day Direct Debit and Direct Credit processing in full compliance with Bacs scheme rules
2. Oversee all bureau reporting, reconciliations, and compliance activities
3. Act as the primary contact for bureau clients, providing expert support and issue resolution
4. Drive continuous improvement across systems, processes, and documentation
5. Collaborate with cross-functional teams to support client onboarding and service enhancements
6. Build strong customer relationships and suppor...