Account Handler - Corporate & Commercial, Maidstone
Location: Maidstone, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 7cae372c2970
Job Views: 3
Posted: 19.05.2025
Job Description:
Haven Knox-Johnston is seeking a customer service advisor to manage clients' insurance requirements, including general inquiries, renewals, mid-term adjustments, quotations, and sales. This role offers a great entry point into the insurance industry, especially if you're eager to develop your career in this field.
The position requires excellent communication skills, as there will be a high volume of phone calls. It is a full-time, permanent role based in Maidstone, with an expectation of being onsite two days a week after training, which initially requires full-time attendance in the office.
Responsibilities:
1. Prioritize and handle all work promptly and accurately.
2. Respond to queries professionally, whether written or verbal, and process them effectively.
3. Create accurate and professional documentation.
4. Process adjustments, notify insurers, issue revised documentation, and collect additional premiums.
5. Escalate queries beyond your knowledge or authority to senior staff.
6. Participate in re-marketing exercises and handle client payments according to procedures.
7. Input data accurately and participate in meetings as required.
Knowledge and Skills:
* At least 12 months of customer service and administration experience.
* Good technical insurance knowledge, assessed via in-house testing.
* Strong negotiation and broking skills.
* Attention to detail, accuracy, and efficiency in work processing.
* Ability to prioritize and meet deadlines.
* Good literacy and numeracy skills.
Qualifications:
* 5 GCSEs A*-C, including Maths and English.
Our Culture: People First
Since 1994, Howden has grown from a local London-based insurer to a global entity with 15,000 colleagues across more than 100 territories. Our core values include employee ownership, integrity, expertise, and independence. We foster a collaborative and innovative culture driven by our employee-ownership model, encouraging everyone to excel and challenge conventions.
Diversity & Inclusion
At Howden, we value equality, fairness, and respect for all colleagues, candidates, clients, and partners, regardless of age, disability, race, religion, gender, sexual orientation, marital, or family status.
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