Income Management Advisor
Bromford, Tewkesbury, England, United Kingdom
Contract: 6‑month fixed‑term
Hours: 37.5 per week (Monday‑Friday)
Workstyle: Roaming – a mix of working from home and office
Other requirements: Full driving licence and access to a vehicle
Closing Date: Sunday 4 January 2026 – please apply early; the vacancy may close sooner if we receive a high volume of applications.
Are you an experienced income specialist ready to hit the ground running?
We’re looking for someone who knows the ropes when it comes to income recovery, tenancy sustainment, and supporting customers through complex financial challenges. If you’re confident in your knowledge of housing law, benefits, and court processes – and you’re passionate about making a difference – this could be the role for you.
As an income management officer, you’ll be a key part of Bromford’s mission to support customers to manage their rent, maximise their income, and stay securely housed.
What you’ll be doing
* Managing a defined patch of customer accounts, focusing on early intervention and sustainable outcomes
* Providing tailored advice on benefits, budgeting, and income maximisation
* Taking proactive steps to recover rent arrears and meet performance targets
* Preparing and presenting cases in court, with confidence in legal processes and documentation
* Using data and insight to inform your approach and continuously improve results
* Working closely with colleagues across housing, support and external agencies
* Supporting vulnerable customers with empathy and professionalism, even in challenging situations
What we’re looking for
* Proven experience in income recovery or tenancy sustainment within social housing
* A confident communicator who can work autonomously and solve problems effectively, using tenacity, a fair but firm approach, and empathy
* A target‑driven but always customer‑focused mindset
* A self‑starter who thrives in a fast‑paced, mobile role
* Knowledge of welfare benefits, housing legislation and court procedures
* Comfortable using housing systems and Microsoft tools, with a strong eye for detail and data accuracy
* A full driving licence and the ability to complete an enhanced DBS check
Seniority level
Associate
Employment type
Full‑time
Job function
Customer Service, Administrative, and Finance
Industries
Non‑profit Organisations
We’re a values‑led organisation that puts people first – both our customers and our colleagues. If you’re looking for a role where you can make a real difference, we’d love to hear from you.
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