Join a growing property company as they expand their portfolio across key locations in the South East. They are seeking a dynamic Operations Director to lead operations across our expanding portfolio.
Position Summary
They are looking for an experienced Operations Director to oversee day-to-day operations across our property portfolio covering New Malden, Epsom, Marlow, Reigate, and Wandsworth. This hands-on leadership role requires someone who can ensure operational excellence, manage teams effectively, and solve problems efficiently while spending time on the road visiting our various locations.
Key Responsibilities
Operational Leadership
Oversee all operational activities across the five-location portfolio Ensure staff are performing to required standards and are positioned where needed, when needed Implement and maintain operational procedures and best practices Monitor performance metrics and drive continuous improvement initiatives
Team Management & Accountability
Manage and motivate teams across multiple locations Conduct regular site visits and performance reviews Ensure proper staffing levels and resource allocation Provide leadership, coaching, and development opportunities
Problem Resolution
Act as primary escalation points for operational issues Develop and implement solutions for complex operational challenges Manage crisis situations and emergency responses Coordinate with external contractors and service providers
Property & Lettings Operations
Oversee lettings processes and tenant relations Manage maintenance schedules and property upkeep Ensure compliance with health and safety regulations Coordinate property improvements and renovations
Travel & Site Management
Regular travel between locations (New Malden, Epsom, Marlow, Reigate, and Wandsworth) Conduct site inspections and audits Meet with local teams and stakeholders Represent the company at property-related meetings
Required Experience & Skills
Essential Requirements
Proven experience in real estate operations or property management Strong background in business operations and team leadership Knowledge of lettings processes and property maintenance Experience managing multiple locations or portfolios Excellent problem-solving and decision-making abilities Strong communication and interpersonal skills Full UK driving license and willingness to travel regularly
Preferred Qualifications
Previous experience as Operations Manager or similar senior role Property or real estate qualifications (ARLA, NAEA, or equivalent) Experience with property management software and systems Financial management and budget oversight experience Knowledge of relevant property legislation and regulations
What We're Looking For
A hands-on leader who leads by example Someone who can think on their feet and solve problems quickly A detail-oriented professional who ensures nothing falls through the cracks An individual who can build strong relationships with teams and stakeholders A results-driven person who can deliver operational excellence
Package & Benefits
Competitive salary commensurate with experience Travel allowance Performance-based bonuses Professional development opportunities
Location
This role covers multiple locations: New Malden, Epsom, Marlow, Reigate, and Wandsworth. The successful candidate must be comfortable with regular travel between sites.
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