Retail Operations Coordinator (3 month FTC)
London, LND, GB
Fixed Term
FOR THOSE WHO WELCOME CONNECTION
Join a highly connected community where individual expertise and shared experience combine to spark fresh ideas and keep us moving forwards. Play your part in driving our collective success.
YOUR ROLE
We are seeking a Retail Operations Coordinator to ensure the smooth and efficient operation of the flagship boutique and Club 1755. In this role, you will provide crucial administrative and sales support, contributing to a seamless client experience and the achievement of sales targets. You will report directly to the Boutique Management, playing a vital role in upholding the Maison's standards of excellence and supporting overall boutique performance.
PLAYING YOUR PART
You will play a crucial role in the daily operations of the boutique, ensuring seamless stock management and efficient aftersales support. Your responsibilities include meticulously controlling stock inventory, organizing product movements via SAP, and actively participating in regular stock inventories. You will also manage bespoke strap orders, oversee incoming and outgoing repairs, and serve as the main point of contact for boutique customer service inquiries. Furthermore, you will maintain the boutique environment by assisting with visual merchandising and managing supplies. Your commitment to security and operational policies will ensure a safe and efficient boutique environment. You will also provide selling support by assisting with hospitality during sales presentations and offering assistance on the sales floor as needed.
WHAT WILL MAKE YOU SUCCESSFUL?
Success in this role will require:
* A strong understanding of customer service needs and priorities within a luxury retail environment.
* Excellent organizational skills and the ability to prioritize tasks effectively.
* Proficiency in computer skills, with SAP exposure being a significant advantage.
* Exceptional interpersonal and communication skills to engage with clients and colleagues.
* A proactive, self-starting approach combined with a collaborative team-player attitude.
* Flexibility to work retail hours, including nights and weekends, to meet business needs.
* Strong attention to detail, enabling you to manage multiple tasks simultaneously and accurately.
Vacheron Constantin celebrates 270 years as the world’s oldest watchmaker in continuous production since 1755. Headquartered in Geneva, Switzerland, we operate a global retail network of nearly 200 points of sale across 36 countries. Every member of our exceptional global community of watchmakers, artisans and dedicated professionals share a common devotion to our exceptional heritage and a passion to trailblaze an even brighter future.
If this fires your imagination, we welcome your application.
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