This is an exciting opportunity to play a key role in supporting the effective delivery of governance, quality and assurance processes across the Hospice.
You will provide high-quality governance and executive support to the Chief Executive, Board of Trustees and Senior Leadership Team, while helping to coordinate committee activity, audits, patient feedback processes and governance reporting.
The role is ideal for someone with strong organisational skills, excellent attention to detail and experience supporting senior leaders or formal committee structures.
Main duties of the job
* Coordinate governance meetings, prepare agendas and produce high-quality minutes and action logs
* Support the Board of Trustees, governance committees, and senior leadership meetings
* Maintain governance systems, policies, audit trackers and reporting processes
* Support patient feedback, complaints and safety alert processes
* Prepare reports, dashboards and presentations to support decision-making and continuous improvement
About us
Barnsley Hospice is a charity providing specialist palliative and end-of-life care to hundreds of local people each year. Our focus is on helping people achieve the best possible quality of life while supporting those close to them throughout illness and bereavement.
By joining our team, you will help ensure that vital services continue to be available to people across the community.
We are committed to Equality, Diversity and Inclusion and warmly welcome applications from all sections of the community. We particularly encourage applications from Black, Asian and minority ethnic candidates, LGBTQIA+ candidates and candidates with disabilities, as we are committed to increasing representation across our workforce.
If you are looking for a role where your work will have real purpose and impact, we would love to hear from you.
Job responsibilities
Job description
Job responsibilities
Governance and Committee Management
Coordinate and manage all administrative and governance processes for the Board of Trustees and its committees. Develop annual governance calendars, forward plans, and meeting schedules. Prepare and quality-assure agendas with Chairs and senior leads, and ensure accurate, professional meeting documentation. Attend meetings to produce clear, concise minutes, maintain action logs, monitor progress, and elevate risks where needed. Support the development and review of Terms of Reference, work plans, and annual reports to ensure consistency and compliance.
Audit and Assurance
Support the coordination, monitoring, and reporting of clinical and non-clinical audit programmes. Maintain audit schedules and tracking systems to ensure timely completion and reporting. Assist with quality walkarounds, ensuring key themes and risks are escalated appropriately. Contribute to assurance processes by identifying gaps and tracking actions, and support the development of quality and patient safety dashboards.
Patient Experience and Feedback
Manage patient feedback processes, including complaints, concerns, and compliments. Monitor inboxes, acknowledge feedback, and coordinate investigations with service leads. Support drafting of formal responses and ensure accurate tracking in line with procedures. Analyse trends and produce reports to support learning and service improvement. Assist with patient surveys and digital feedback tools.
Safety Alerts
Coordinate safety alerts across the organisation by logging, distributing, and monitoring required actions. Maintain accurate compliance records and ensure evidence is available for assurance and audit. Contribute to reporting and support compliance with national safety requirements.
Governance Systems and Reporting
Maintain and support governance systems (e.g. policy management, audit tracking, safety alerts, patient feedback). Ensure policies are reviewed, version-controlled, accessible, and compliant. Produce reports, dashboards, and data summaries, presenting information clearly to support Board and committee decision-making. Drive continuous improvement in systems, including use of Microsoft Office tools.
Executive Support
Provide high-level, confidential support to the Chief Executive, Board of Trustees, and Senior Leadership Team. Manage complex diaries, coordinate meetings, and support planning of senior activities. Prepare high-quality reports, presentations, and correspondence. Act as a key liaison for internal and external stakeholders.
Other Responsibilities
Monitor shared inboxes and ensure timely responses. Support information governance, including audits, records management, and Subject Access Requests, ensuring compliance with data protection legislation. Contribute to wider organisational priorities and undertake duties as required.
Maintain professionalism, confidentiality, and compliance with health and safety, safeguarding, and data protection policies. Act as an ambassador for the Hospice, demonstrating integrity and trustworthiness. Remain flexible to meet service needs and adapt to evolving priorities, completing all required induction and training.
Person Specification
Qualifications
* Knowledge and Educational Achievements:
* Educated to A Level / NVQ Level 3 or equivalent experience
* NVQ Level 3 or higher in Business Administration, Office Management, or a similar subject
* GCSE (or equivalent) in English and Maths
* Evidence of continuing professional development
Experience
* Experience and Work Achievements:
* Experience of working in an administrative, governance or business support role
* Experience of supporting senior leaders and formal committee structures
* Experience of producing high-quality minutes and formal documentation
* Experience of formatting professional documents, reports and presentations
* Experience of managing multiple priorities and deadlines
* Skills and Abilities:
* High standard of written communication skills, including accuracy in spelling, grammar and use of plain English
* Excellent verbal communication and active listening skills
* Ability to work at pace while maintaining attention to detail
* Strong organisational and forward planning skills
* Flexible and adaptable to changing service needs
* Skilled in building relationships with internal and external stakeholders
* Ability to take initiative and solve problems effectively
* Ability to analyse and interpret data and produce relevant reports
* Personal Attributes:
* Professional, friendly and approachable manner
* Compassionate and authentic
* Honest and trustworthy
* Well-organised with a structured approach to work
* Proactive, with the ability to use initiative
* Reliable and able to follow instructions
* Effective team player who can also work independently
* Experience within a healthcare, hospice or public sector environment
* Experience of using governance systems such as Vantage
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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