Description
About the team:
The Gold and Precious Metals Team plays a critical role in our marketplace, expertly assessing, sorting, and valuing items such as gold, silver, and other precious metals for sale across various platforms. With a sharp eye for authenticity and value, we pride ourselves on our precision, integrity, and team-driven mindset.
About the role:
As our Gold and Precious Metals Team Leader, you'll be central to our operation, leading a knowledgeable team, maintaining high standards in handling valuable items, and fostering a culture of trust and excellence. From daily team oversight to performance coaching, training, and quality assurance, you’ll ensure operations are smooth, secure, and aligned with our business objectives.
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Getting Started...
* Conduct regular 1:1s to understand your team and begin shaping performance.
* Lead from the front, actively supporting the sorting and lotting process.
* Work with our Quality Assurance/Training Lead to onboard and develop new recruits.
Establishing Your Impact…
* Introduce weekly reporting to track progress, flag challenges, and guide improvements.
* Support recruitment efforts, interviewing, and onboarding new talent.
* Champion recognition and reward, ensuring team successes never go unnoticed.
Driving Excellence…
* Build and implement strategies to improve productivity, performance, and job satisfaction.
* Create a strong, connected team that meets or exceeds revenue and efficiency targets.
* Collaborate with other team leaders on wider training initiatives and shared goals.
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Key Goals & Objectives:
* Increase accuracy and speed in the grading, valuing, and processing of precious metal items.
* Consistently achieve (and exceed) departmental KPIs.
* Foster a positive, collaborative team culture built on mutual respect, learning, and shared success.
Key Responsibilities & Skills
* Inspire and lead the Gold and Precious Metals team to maintain motivation, focus, and strong output.
* Conduct regular one-to-ones to offer feedback, support development, and manage individual performance.
* Maintain high standards through regular quality assurance checks, ensuring accuracy in the sorting and lotting process.
* Support new team members with clear, structured training plans in collaboration with the Quality Assurance/Training Lead.
* Oversee day-to-day workloads, ensuring targets are met and operations run smoothly.
* Provide weekly reports that highlight team performance, identify challenges, and set priorities for the week ahead.
* Contribute to recruitment efforts by supporting the talent team, conducting interviews, and helping new starters settle in.
* Foster a positive, inclusive team culture where wellbeing is prioritised and everyone feels valued.
Essential Skills & Experience:
* Proven leadership experience, ideally in a production, retail, or specialist valuation environment.
* Skilled in people management, with the ability to mentor and support individuals across experience levels.
* Excellent communication, clear, approachable, and proactive.
* A background or strong interest in quality assurance and process improvement, with a high level of attention to detail.
Equal Opportunities
At Vintage Cash Cow, we are committed to fostering an inclusive environment where everyone feels heard, valued, respected and empowered to bring their authentic self to work. We believe that diversity drives innovation, creativity and success.
We welcome applicants from all backgrounds, perspectives and experiences, and we strive to create equitable opportunities for all. Together, we’re building a culture that celebrates individuality and champions equity at every level of our organisation.
If you’re excited about this role, but don’t tick every box, we still encourage you to apply. Your unique skills and experiences might be just what we’re looking for now or in the future.
If you need adjustments or accommodations during the hiring process, please reach out to us and we will do our best to support you.
At Vintage Cash Cow, we believe in building an inclusive workplace where everyone feels valued. We welcome applications from all backgrounds and encourage candidates to apply even if they don't meet every requirement listed. Your data will be handled in accordance with our Privacy Notice.
Vintage Trading is a fast-growing circular economy business on a mission to make it easy and rewarding for people to declutter responsibly. We operate two leading brands: Vintage Cash Cow in the UK and Arcavindi across Europe.
With over 300 employees in the UK and a growing team in Europe, targeting 120 team members this year, we're building a unique operation powered by hundreds of in-house experts in vintage, antiques, and second-hand goods. Together, we’re redefining how people value and recycle the past, helping customers turn unwanted items into money while promoting sustainability and reuse.
As we continue to scale, we’re always on the lookout for talented, passionate individuals to join us in shaping the future of the vintage and re-commerce world!